Service Manager - Automotive

Job Description:

Job Title: Service Manager

Location: Eugene, OR

Pay Range: $66,000.00 - $76,00.00 annual base salary, with incentive plan

Service Manager (Automotive / Fixed Operations)

We’re hiring a Service Manager to lead our service department in Eugene, OR. —driving performance, improving consistency, and delivering an exceptional customer experience.

This is a high-impact leadership role where you’ll take ownership of operations, team performance, and service outcomes. With a strong foundation already in place, this role is focused on execution, accountability, and long-term success.

Why This Role Matters

• Direct impact on store performance, service revenue, and customer satisfaction

• Established team and processes—focus is on leading and optimizing, not rebuilding

• Opportunity for long-term career growth within a stable, mission-driven organization

What You’ll Do

Service Department Leadership

• Lead daily operations of the service department, including workflow, scheduling, and quality control

• Manage, coach, and develop Service Technicians and service staff

• Ensure timely, high-quality vehicle service, repairs, and installations

Performance & Operations

• Drive performance across key metrics:

• Service revenue and profitability

• Technician productivity and utilization

• Turnaround time and workflow efficiency

• Customer satisfaction and retention

• Maintain accountability for department KPIs and operational results

Administrative & Systems Management

• Oversee all service-related administrative functions:

• Work orders, billing, and documentation

• Inventory and parts coordination

• Scheduling and workflow management

• Ensure accuracy, consistency, and compliance across all service records

Systems & Technology Requirements (Key for Success)

We are looking for a Service Manager who is highly comfortable working in systems and using data to drive decisions.

• Experience working in a Dealer Management System (DMS) required (examples: Dealertrack, Reynolds and Reynolds, CDK Global, etc.)

• Dealer track experience strongly preferred.

• Familiarity with CRM systems and service-related software

• Proficiency with Microsoft Office (Excel, Outlook, Word)

• Ability to:

• Track and manage technician schedules and work orders digitally

• Use reporting tools to monitor KPIs and performance

• Maintain accurate data entry across service and inventory systems

➡️ Success in this role requires strong computer literacy, attention to detail, and disciplined system usage.

What Success Looks Like (First 6–12 Months)

• Rapid adoption of company systems, workflows, and service processes

• Establish consistent execution across scheduling, communication, and service delivery

• Build trust with team members and customers

• Take full ownership of department performance

• Achieve or exceed service KPIs and productivity targets

What We’re Looking For

Required Qualifications

• 3+ years of automotive or dealership service experience

• 2+ years of leadership experience managing technicians or service teams

• Strong customer service and communication skills

• Proven ability to manage multiple priorities in a fast-paced environment

• High level of organization and accountability

• Strong computer literacy and systems experience, including DMS usage

• Valid driver’s license and acceptable driving history

Preferred Qualifications

• Experience as a Service Manager, Shop Manager, or Fixed Operations leader

• Experience with Dealertrack, Reynolds & Reynolds, or similar DMS platforms

• Demonstrated success improving technician productivity and shop performance

• Experience managing service KPIs and operational reporting

• Mobility or adaptive vehicle experience (a plus)

Key Traits for Success

• Performance-driven: Motivated by results and measurable outcomes

• Administratively strong: Detail-oriented with systems, reporting, and processes

• Customer-focused: Committed to delivering a high-quality experience

• Team-oriented: Works effectively across departments

• Ownership mentality: Proactive and accountable

• Career-focused: Interested in long-term growth and stability

Work Environment

• Combination of office and service shop environment

• Fast-paced, hands-on setting

• Ability to lift up to 30 lbs and work around equipment as needed

About Us

United Access, a division of BraunAbility, is dedicated to helping individuals and families gain independence through mobility solutions. Our team is committed to delivering high-quality vehicles and exceptional service while making a meaningful impact in the communities we serve.

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.