Associate Manager, Retail (TNF)

Principal Accountabilities:: * This is the highest position in a district responsible for a group of stores* Responsible for managing the performance of the group of stores including sales, service, customer satisfaction, profitability, staff, and compliance with corporate procedures* Develop short- and long-term plans to support regional and corporate goals

Knowledge & Skill Requirements:: * Associate’s degree; Bachelor’s degree preferred *Equivalent years of experience in a substantially similar industry may be considered in lieu of a degree to be determined by the nature of the specific job and the hiring manager’s criteria* Generally six years of progressive experience with one year of supervisory experience* Strong organization and communication skills

Knowledge & Application:: * Acquires depth of expertise in more than one technical work area and on track to becoming a discipline expert* Acquiring management experience within a process driven environment with extensive experience in a large or complex technical area* Knowledge of standardized rules, procedures, and operations within own area* Determines a course of action based on guidelines and modifies processes and methods as required* Requires knowledge of company policies, practices, and procedures

Problem Solving:: * Resolves issues which are often varied and nonroutine * Uses previous experience to identify most appropriate option or improve existing approaches* Problems likely to require clarification* Undertakes analysis and investigation to solve differing, but related, problems

Interaction:: * Conveys information to occasionally divergent audiences that may require some persuasion* May require the initiation of contacts to resolve and discuss mutual problems or collaboration on procedures or transactions* May need to convey information to audiences not knowledgeable of the subject matter* Requires objective review of difficult work problems, obtaining cooperation or approval

Impact:: * Impact is generally limited to short-term team performance, occasionally on medium-term goals* Responsible for meeting targets typically against a monthly plan* Supports the achievement of goals through own personal effort and influence on others* Responsible for planning own work, assessing own progress, and adjusting efforts to meet goals* Beginning to have more of a contributory impact on team/discipline performance

Accountability:: * Accountable for meeting short-term (less than one year) targets which impact the immediate work area* Takes action to monitor and manage costs related to own work and that of the team * People management responsibility for pay reviews, performance management, training, and resource planning

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