Lead Office Assistant - Centralized Registration Bordentown (TRAVEL & SCHEDULE FLEXIBLITY REQUIRED)

At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location:

Bordentown - 6500 K Johnson Blvd

Remote Type:

On-Site

Employment Type:

Employee

Employment Classification:

Regular

Time Type:

Full time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:

40

Additional Locations:

Job Information:

Job Summary:

Acts as a leader and resource to the Centralized Scheduling Department in conjunction with the Manager/Supervisor. Mentors and coaches staff members. Acts as a first contact representative of Virtua, upholding a professional and positive image when service recovery is needed. Continues to complete daily OA tasks as part of the onsite team.

Position Responsibilities:

Completes daily Office Assistant tasks as part of the onsite team.

Coordinates and assists with training/mentoring of staff on the office assistant duties, providing one-on-one education as needed. Stays up to date on all front desk functions and acts as a resource to staff. Maintains knowledge and expertise of insurance requirements and cascades information ensuring staff are proficient and with up-to-date information.

Daily quality assurance monitoring of staff effectiveness. Oversee and assist with data input for monitoring daily patient volumes, copay collection rates, and other departmental metrics.

Assists with employee time management, preparation of departmental schedules, and overall departmental coverage. Monitors schedules in advance to ensure staffing levels are appropriate. Assists in the coordination of weather emergencies.

Position Qualifications Required:

Required Experience:

1-3 years’ Medical Office experience. Strong computer software skills. Excellent communication and customer service skills.

Required Education:

High School diploma or equivalent.

Hourly Rate: $18.89 - $27.81
The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.