Commercial Director

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Naviva, A Four Seasons Resort is looking for a Commercial Director, who shares passion for excellence and to provide excitement in everything you do. In this position you will direct and oversee all commercial and marketing activities with the support of teams including, Sales, Catering, Conference Services, Public Relations and Revenue Management for the Resort and ensure that all activities and bookings are focused to yield maximum revenue per room occupied.

This is a unique opportunity to lead the commercial strategy for one of Four Seasons' most distinctive properties, where luxury is defined by intimacy, personalization and freedom rather than traditional resort conventions. With just 15 luxury tented bungalows and a highly individualized guest experience, Naviva offers an environment more akin to an exceptional boutique property than a traditional resort. The Commercial Director will play an important role in shaping how Naviva reaches guests, builds demand and brings its distinctive experiences to life through creative partnerships, compelling programming, targeted activations and innovative approaches to the luxury travel market.

This is a hands-on commercial leadership role for someone who is energized by the intimacy, agility and creativity of a small, highly specialized luxury property. The successful candidate will be comfortable working closely across departments, developing ideas and turning them into meaningful guest-facing experiences and commercially impactful initiatives. This is not a planning committee role; it requires an active leader who will drive strategy through execution and be directly engaged in bringing the commercial vision to life.

About us:

Naviva, A Four Seasons Resort is an intimate, adults-only luxury retreat set across 48 acres of coastal forest on Mexico's Pacific coast, with just 15 luxury tented bungalows. As one of the world's most distinctive Four Seasons experiences, Naviva combines highly personalized Four Seasons service with a deeply immersive connection to nature, Mexican culture, adventure, culinary discovery and wellbeing. The resort is intentionally small, allowing every guest experience to be highly individualized, spontaneous and personal.

Naviva has earned recognition from leading travel publications and industry experts, including Condé Nast Traveler's 2026 Gold List, 2026 Triple Crown, and Readers' Choice Awards, as well as inclusion in 50 Best Discovery. Naviva is also recognized as a Five-Star property by Forbes Travel Guide.

Naviva is designed around a different way of experiencing luxury. There are no traditional schedules or expected routines; guests are invited to shape each day around their interests and curiosity, from ocean adventures and nature experiences to culinary discovery, local culture, creative programming and personalized wellness journeys. The resort also offers access to the celebrated dining, golf, beach and recreational experiences of neighboring Four Seasons Resort Punta Mita.

We are known to be an inclusive company and provide equal opportunities for our candidates. We offer our guests an unforgettable experience through highly personalized service, distinctive accommodations, exceptional culinary experiences and immersive programming, all framed by the natural beauty of Mexico's Pacific coast and delivered by highly qualified professionals in the luxury hospitality industry.

Requirements:

• Education: 3 year university/college degree (or equivalent)
• Experience: 3 – 5 years of employment in a related position
• Skills and Abilities: Requires strong revenue and budget management skills
• Work Location: Candidates may be based on property in Punta Mita, Mexico, or home-based in the United States or Mexico.
• Travel required: Regular
• Hours required: Scheduled days and times may vary based on need.

We expect from you:

• Recruit, select and familiarise marketing department personnel with the Resort and their functions.
• Train and guide marketing department personnel in the performance of their duties as to specific position responsibilities, performance techniques, reporting procedures, etc.
• Conduct performance evaluations and follow up with marketing department personnel.
• The ability to build a positive working environment.
• Implement activities that positively impact Resort RevPAR performance.
• Review and monitor competitive hotels and resorts so as to formulate recommendations on product, programming and service enhancements to remain competitive.
• Identify sources of business available to the Resort and establish priority marketing opportunities in the solicitation of that business.
• Develop and implement the Annual Marketing Plan.
• Maintain a cooperative working relationship with other departments particularly those with mutual guest contact.
• Develop special promotional programs, guest activations and partnerships to stimulate trial, create awareness and generate revenue.
• Develop the advertising and business promotion budget in conjunction with the Annual Marketing Plan.
• Identify creative opportunities to bring Naviva's distinctive experiences, programming and points of difference to new and existing audiences.
• Develop innovative commercial initiatives that strengthen Naviva's positioning within the luxury travel market and drive qualified demand for the Resort.
• Actively engage with Resort leadership and operational teams to translate commercial strategies into tangible guest experiences, programming and activations.
• A Team Player and have interpersonal sensitivity

You can expect:

• Participation in a team of professionals in luxury hotel industry
• Excellent working environment
• Access to an attractive benefits package
• Performance evaluations
• Continuous development and learning opportunities
• Complementary nights in Four Seasons Hotels and Resorts worldwide
• Life insurance
• Optimum facilities for employees (Transportation, employees restaurant and laundry for uniforms)

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal