POS Installer

As a POS Installer, you will be responsible for the physical installation, configuration, and validation of iOS-based POS systems in grocery store environments. This is a hands-on, customer-facing role focused on hardware setup, basic network connectivity, system testing, and ensuring stores are fully operational at go-live. You will work closely with our onboarding, support, and project management teams to deliver consistent, high-quality installations.

Key Responsibilities:

- Install and configure iOS-based POS hardware in grocery store environments.

- Set up and test iOS POS terminals, stands, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers

- Mount hardware securely and ensure clean, professional cable management

- Verify network connectivity (LAN/WiFi), device communication, and peripheral functionality

- Perform end-to-end testing of checkout workflows, including scanning, payments, receipts, and drawer operations

- Coordinate with internal onboarding and support teams to confirm readiness for go-live

- Train store staff on basic hardware usage and operational best practices

- Troubleshoot and resolve basic hardware, connectivity, or configuration issues during installation

- Document installation details, issues encountered, and store sign-off upon completion.

- Adhere to installation standards, safety guidelines, and customer experience expectations

- Travel to customer sites as required, including early mornings, evenings, or weekends as needed

Qualifications & Skills:

• Required:
• 2+ years of experience installing POS systems,
• IT equipment, or retail technology
• Hands-on experience with iOS devices (iPads, iOS settings, device configuration)
• Familiarity with grocery store environments and front-end checkout operations
• Experience installing peripherals such as receipt printers, barcode scanners, cash drawers, and payment terminals
• Basic networking knowledge (Ethernet, WiFi, IP addressing, connectivity testing)
• Strong troubleshooting and problem-solving skills
• Professional, customer-facing communication skills ○ Ability to lift and move equipment (up to ~50 lbs)
• Willingness to travel extensively within assigned territory

• Preferred:
• Experience installing POS systems specifically for grocery stores
• Familiarity with payment devices and EMV requirements
• Experience with cable routing, countertop drilling, or light mounting work
• Ability to read and follow installation diagrams and runbooks
• Prior experience working with installation partners or field services teams