Manager, Program Management

Position Summary...

This role leads the operational execution of Walmart Canada Marketplace’s Payments, Risk, and Tax programs. The Senior Manager partners across Product, Engineering, Global Payments, Global Risk, Tax, Finance, and external PSPs to ensure accurate and timely seller payouts, effective risk enforcement, and compliance with Canadian regulatory requirements. The role drives cross functional alignment, resolves high impact escalations, and enables scalable processes that improve the seller experience.

What you'll do...

Key Responsibilities

Payments Operations

• Lead daily payment operations for CA sellers across Payoneer, PingPong, Airwallex, and JPMorgan.
• Oversee PSP onboarding, vendor setup, payment flow discovery, and cross‑market alignment.
• Manage payout defects, returned transactions, payout limits, and operational escalations.
• Support launch readiness for new PSP features through UAT planning and cross-functional coordination.

Risk Operations

• Execute risk programs including seller suppressions, appeals workflows, linkage investigations, and enforcement alignment.
• Maintain and update reason codes and operational documentation.
• Partner with Global Risk to support fraud detection, item limits, and multi‑market enforcement initiatives.

Tax & Compliance

• Liaise with Tax on eco‑fee compliance, Quebec PSP rules, and provincial reporting requirements.
• Ensure sellers receive accurate and timely instructions for tax‑related documentation and verification.

Program & Stakeholder Management

• Develop BRDs and business cases for payments, risk, and compliance initiatives.
• Align stakeholders across Product, Engineering, Support, Global teams, and external PSP partners.
• Represent CA Marketplace in recurring operational and cross‑functional working groups.

Seller Escalation Support

• Manage high‑urgency payout, PSP, documentation, and compliance escalations.
• Provide teams with clear workflows, templates, and escalation paths to resolve seller issues.

Qualifications

• 5–7 years of experience in Marketplace, Payments, Risk, Compliance, or Operations.
• Strong understanding of PSPs, banking flows, risk signals, and regulatory obligations.
• Proven ability to lead cross-functional programs and drive operational outcomes.
• Excellent written communication and documentation skills.

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.

Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.

Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

The pay range for this position is $91,900.00 - $126,390.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 91,900.00 à 126,390.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada

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