Senior Analyst, Process Improvement

Position Summary...

What you'll do...

Role Summary:

The Senior Analyst - Process Improvement, plays a key role in driving operational excellence through data-driven analysis and process optimization. This position partners with cross-functional teams to identify opportunities for improvement, design and implement process enhancements, and support transformation initiatives within associate-guided workflows.

The role requires strong analytical skills to evaluate performance metrics, identify trends, and translate insights into actionable recommendations. The Senior Analyst manages project deliverables, communicates findings to stakeholders, and helps influence decision-making through clear, evidence-based recommendations.

By applying industry best practices and aligning improvement efforts with organizational objectives, this role contributes to sustainable operational efficiencies, enhanced business performance, and scalable growth across multiple functions.

About the Team:

The Tooling Operations team partners with Operations, Process Improvement, Product, and Engineering teams to design, implement, and optimize guided workflow tools that support Marketplace Seller Support, Performance, and Risk Operations. This role is focused on operationalizing workflows for Risk Operations, ensuring consistent triage, decision-making, and execution across teams.

Senior Analysts leverage automation and emerging technologies to validate workflow functionality, monitor performance metrics, and identify opportunities for enhancement. Through ongoing analysis of tooling outcomes, operational data, and associate feedback, they help drive continuous improvements and inform the product enhancement roadmap.

By combining cross-functional collaboration with data-driven insights, the team delivers scalable solutions that improve operational efficiency, enhance the associate experience, and support better outcomes for sellers and the business.

What You'll Do:

• Analyze performance metrics across functional areas to identify trends and recommend improvements supporting business decisions.
• Conduct data-driven analysis and modeling to implement strategies, best practices, and process improvements.
• Partner with cross-functional teams to develop operational strategies that simplify workflows and enhance efficiency.
• Lead change initiatives by planning and executing transformational projects, managing expectations, and ensuring sustainable adoption.
• Monitor program performance, identify post-implementation issues, and develop resolutions to optimize outcomes.
• Provide expert guidance on policies, compliance, and industry best practices to support organizational goals.
• Build relationships with stakeholders to align processes and drive continuous improvement efforts.

What You'll Bring:

• Proven expertise in process improvement and organizational change management to drive operational efficiency.
• Strong analytical skills with experience in data-driven performance evaluation and trend analysis.
• Ability to lead and execute transformational change initiatives, managing projects from planning through implementation.
• Effective communication and stakeholder management skills to influence decision-makers and build partnerships.
• Knowledge of business process workflows, automation, and compliance with internal policies and external regulations.
• Experience in developing actionable recommendations based on business metrics and performance insights.
• Commitment to ethical standards, integrity, and supporting company values in all business practices.

Preferred Qualifications:

• Bilingual proficiency in Mandarin and English preferred.
• Demonstrated ability to influence stakeholders and drive alignment without direct authority.
• Strong presentation and communication skills, with the ability to translate data and findings into clear, actionable recommendations.
• Experience leveraging data-driven insights to identify process improvements and articulate business impact.
• Proven ability to manage multiple priorities simultaneously in a fast-paced environment while maintaining attention to detail.
• Strong analytical and problem-solving skills with a focus on continuous improvement and operational excellence.

Minimum Qualifications: Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 6 months’ experience in consulting, project management, business strategy, or related area OR 2.5 years’ experience in consulting, project management, business strategy, or related area

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks: Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing belonging styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in belonging, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.

If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now!

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

Sunnyvale, California US-11789: The annual salary range for this position is $91,000.00 - $169,000.00

Bellevue, Washington US-11663: The annual salary range for this position is $84,000.00 - $156,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 6 months’ experience in consulting, project management, business strategy, or related area. Option 2: 2.5 years’ experience in consulting, project management, business strategy, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team

Masters: Business

Six Sigma - Certification

Primary Location...

809 11th Ave, Sunnyvale, CA 94089-4731, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.