SYSTEMS ADMINISTRATOR, TECHNOLOGY SERVICES

Position Summary...

As an IT asset management analyst for Associate Digital Experience team, your responsibilities include but not limited to: Maintaining daily inward outward & stock register Verify & process invoices for smooth flow of vendor payment Capture and update AMC/Warranty support status of all assets New hire / Loaner laptop allocation, shipment initiating and tracking Exit user laptop reverse shipment initiating and tracking Update daily asset allocation on ITAM (Desktop, Monitor, Laptop, Keyboard, Mouse, Phone, Headset, Network equipment’s, AV equipment’s, Server equipment’s etc.) Perform daily updates on inventory for allocated assets & movement assets Fulfill hardware \ asset movement request as per defined process Coordinate with IT team for hardware request & asset movements Create monthly hardware failure report based on daily asset check list Weekly validation of assets in inventory using daily asset check list Repair faulty asset timely basis by coordinating with respective EOM Proactively identify and replace EOL assets. Conduct periodic internal and external audit as per the defined process using FAR Publish and share asset reports with IT and leadership team

What you'll do...

2 - 5 Years of previous experience in IT Asset Management Excellent communications skills (Verbal and Written) Knowledge on ITIL Framework and Terminologies Demonstrated problem solving capabilities Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner Flexible and Open to working in a rotating shifts Self-motivated achiever who gains satisfaction from providing excellent customer service Excellent organizational skills Continually develops and maintains asset management skills to ensure high quality levels of support for end users. Hands-on industry standard ITAM tools and well versed with MS office

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

1 year's experience in both software and hardware troubleshooting., 1 year's experience in technical support operations, account management, or customer support.

Primary Location...

Bldg 2 Cumulus Prestige Tech Cloud, , India