Client Liaison, Social Security

About Us: We are a fast-paced, client-focused personal injury law firm dedicated to providing compassionate support and exceptional results for individuals injured due to the negligence of others. Our team values professionalism, integrity, and a strong work ethic — and we are looking for a driven Client Liaison to join our growing team in our Social Security department.

Position Summary: Our Client Liaison will serve as the primary point of contact for our Social Security clients. This role is ideal for someone with strong communication and customer service skills who enjoys building relationships and ensuring a positive client experience.

This is a full-time, in-person (Monday - Friday) position in our Birmingham office.

Responsibilities:

• Serve as the main contact for assigned clients
• Manage client communication, expectations, and status updates
• Build and maintain strong, professional client relationships
• Address and escalate client concerns as needed
• Coordinate with internal teams to meet client needs
• Prepare client reports and attend meetings as required
• Manage multiple tasks and deadlines

Qualifications:

• Prior law office or professional services experience preferred
• Excellent communication and organizational skills
• Strong customer service and problem-solving abilities

Benefits:

• This full-time position will be paid with a competitive hourly salary, depending on experience
• Health and dental insurance
• Paid time off