Market Trainer - AR, Central

This role partners closely with Site Managers, Market Directors and Managers, Maintenance Supervisors, and the centralized Training Team to roll out new programs, support new site openings, strengthen talent pipelines, and identify training gaps across the market. The Market Trainer plays a vital part in maintaining operational consistency and equipment reliability across the brand.

Key Responsibilities

Training Delivery (Operations & Maintenance)

Facilitate new hire onboarding for car wash associates, site leaders, and maintenance technicians

Deliver hands-on training on tunnel operations, loading procedures, safety protocols, equipment resets, and quality standards

Train teams on chemical usage, titration basics, preventative maintenance tasks, and tunnel readiness

Certify team members on SOPs, wash quality, guest experience, upselling standards, and safety

Lead training at high-volume locations and designated training sites

Complete other duties as assigned to support their market

New Site Openings & Field Support

Serve as the primary trainer for market-level new site openings

Deliver pre-opening and opening-week training for all roles, including operations and maintenance basics

Support ramp-up by reinforcing procedures, performance expectations, and equipment care

Provide additional coaching and troubleshooting support during the stabilization period

Coaching & Performance Development

Conduct on-site visits to evaluate skill levels, observe wash quality, and reinforce training

Provide coaching to improve tunnel operations, throughput, guest service, chemical management, and equipment uptime

Partner with Site Managers and DMs on onboarding plans, action plans, and development plans

Mentor high-potential employees to prepare them for leadership roles

Execution of Company Priorities

Work closely with the centralized training team to roll out new initiatives, SOP updates, technology changes, and equipment or chemical updates

Ensure all training content is delivered accurately and consistently across the market

Support pilot programs and provide feedback based on real-world implementation

Communicate implementation challenges and successes from the field back to training leadership

Training Quality, Documentation & Compliance

Document training hours, certifications, checklists, and skill verifications

Maintain training logs and ensure compliance with company training requirements

Perform quality checks to ensure adherence to wash standards, equipment care protocols, and safety guidelines

Provide feedback to instructional designers to improve job aids, SOPs, and training materials

Training Gap Identification

Evaluate performance trends to uncover training gaps at the site, team, or regional level

Gather feedback from Market Leaders, Maintenance teams, and site teams

Recommend targeted training solutions and improvements

Support corrective action plans where skill or knowledge gaps affect safety, uptime, or guest experience

Qualifications

Required

1–3 years of experience in car wash operations, tunnel operations, or maintenance

Strong understanding of tunnel equipment, basic troubleshooting, and wash-quality standards

Experience coaching or training frontline employees or leaders

Strong communication and facilitation skills

Ability to work in fast-paced outdoor environments around moving equipment

Valid driver’s license and ability to travel regularly within the market

Preferred

Experience as Site Manager, Assistant Site Manager, Market Technician, or similar role

Experience training or instructing in a field environment

Familiarity with chemical systems, preventative maintenance routines, or tunnel safety protocols

Experience using LMS tools, digital training programs, or SOP systems

Bilingual (if relevant to market)

Success Factors / Competencies

Strong operational and equipment understanding

Ability to teach complex tunnel processes simply and practically

Hands-on coaching style with high credibility in the field

Commitment to safety and uptime standards

Strong relationship-building with Market and Maintenance leadership

Organized, proactive, detail-oriented

Passion for developing people and enhancing field performance

Physical & Work Environment Requirements

Comfortable working outdoors in varying weather conditions

Ability to work inside tunnel and equipment rooms around moving and automated machinery

Ability to lift 40 lbs, bend, stoop, and stand for extended periods

Frequent travel between sites; occasional out-of-market travel

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.