Call Center (Lead Generation) Representative

Fulton, MD | $18.75/hour + Monthly Performance Bonuses | Full-Time, Onsite

Turn your customer service experience into an opportunity to earn more and grow with Window Nation. As a Call Center Representative, you'll connect with potential customers by phone, qualify their interest, and schedule appointments for our sales team.

No sales or call center experience? That's okay. If you've worked with customers in retail, restaurants, hospitality, customer service, or a similar environment, we'll provide paid training.

What You'll Do:

• Make outbound calls and engage potential customers in friendly, professional conversations
• Ask questions to understand customer needs, qualify interest, and schedule in-home sales appointments
• Accurately enter and update customer information in our CRM systems
• Work toward individual and team lead and appointment goals
• Learn how to confidently handle questions and objections while working in a supportive, team-focused environment

What You Need (Minimum Requirements):

• High school diploma, GED, or equivalent
• At least 1 year of experience working with customers, such as retail, restaurant/food service, hospitality, customer service, call center, telemarketing, or a similar environment
• Ability to reliably work the full posted schedule onsite in Fulton, MD

You'll Be a Good Fit If You:

• Communicate clearly and confidently with different types of people
• Are comfortable using a computer while talking with customers
• Can learn and navigate new systems and software
• Are dependable and motivated by goals
• Enjoy a fast-paced, team-oriented environment
• Are coachable and willing to learn

Work Schedule:

• Sunday: 10:00 a.m.–7:00 p.m.
• Monday: 10:00 a.m.–7:00 p.m.
• Wednesday: 10:00 a.m.–7:00 p.m.
• Thursday: 10:00 a.m.–7:00 p.m.
• Friday: 10:00 a.m.–7:00 p.m.
• Days off: Tuesday and Saturday
• Monday: 10:00 a.m.–7:00 p.m.
• Tuesday: 10:00 a.m.–7:00 p.m.
• Thursday: 10:00 a.m.–7:00 p.m.
• Friday: 10:00 a.m.–7:00 p.m.
• Saturday: 10:00 a.m.–7:00 p.m.
• Days off: Sunday and Wednesday
• Monday–Wednesday: 12:00 p.m.–9:00 p.m.
• Friday: 12:00 p.m.–9:00 p.m.
• Saturday: 11:00 a.m.–8:00 p.m.
• Days off: Sunday and Thursday
• Monday–Thursday: 2:00 p.m.–11:00 p.m.
• Friday: 1:00 p.m.–10:00 p.m.
• Days off: Saturday and Sunday

Paid Training and Upcoming Start Dates:

• Monday, September 14, 2026
• Monday, September 21, 2026
• Monday through Friday, 8:00 a.m.–5:00 p.m.

Why Window Nation?

#LI-LM1

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.