Interim Head of Engineering

Contract: Initial 3–6 months Start: ASAP Level: Head of Engineering / Engineering Director

Hybrid: 3 days a week onsite in Paddington

The Role

We are looking for a senior engineering leader to provide technical and delivery oversight across two key areas: Contact Centre Transformation and Personalisation.

This is an interim cover role for a few months, focused on providing stability, supporting the engineering teams and two new Engineering Managers, maintaining delivery momentum, and ensuring a smooth handover to the permanent replacement.

There is no line management responsibility.

Key Responsibilities

• Provide senior technical leadership across Contact Centre Transformation and Personalisation.
• Quickly understand the technology landscape, programmes, teams, suppliers and key risks.
• Provide technical oversight across a complex, third-party and partner-led delivery environment.
• Support two new Engineering Managers, providing senior-level guidance and air cover.
• Maintain delivery momentum, resolve technical blockers and manage dependencies.
• Ensure technical decisions and engineering direction remain aligned to business and customer objectives.
• Work closely with product, architecture, delivery and external partners.
• Prepare a clear and effective handover for the permanent engineering leader.

About You

• Head of Engineering / Engineering Director-level experience.
• Strong track record leading engineering in complex digital environments.
• Able to get up to speed quickly and operate effectively in an interim capacity.
• Strong technical judgement and stakeholder management skills.
• Comfortable working across internal teams, third parties and large delivery partners.
• Pragmatic, confident and delivery-focused.
• Experience in large-scale retail or similarly complex customer environments would be advantageous.