Maintenance Administrator

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRIMARY OBJECTIVES:

At Travel & Leisure Co., our vision is to put the World on Vacation, in your positon as the Maintenance Administrator you will be responsible for ensuring a smooth administration of he maintenance department to the standard required by the Resort.

Our Values are the HEART of Wyndham Destinations, the beliefs of our global team that define what we recognize as important, meaningful and right:

Hospitality – treating everyone like family Engagement – delivering our promise Accountability – owning our impact Respect – considering others in every interaction Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

Operations:

• Coordinate all internal and external correspondence, incoming e-mail, and another administrative duties for the Maintenance department.
• Documentation of Preventive Maintenance records.
• Organize and coordinate the department section meetings.
• Maintain complete and accurate records of all maintenance reports, supplier agreements/contracts as well as training records.
• Represent Maintenance department for meetings if advised.
• Monitor and analyse the guest satisfaction reports concern to Maintenance.
• Daily update of the Preventive Maintenance Programs for all the equipment on the Resort. Records should be readily available at all times.
• Process all the requests that come through. Ensure that requests are assigned to the appropriate personnel.
• Ensure that completed requests are closed in a timely manner. Proper follow ups are done for all requests logged onto the system right through to completion of the tasks.
• Coordinate all other maintenance requests/interventions with the departments concerned ensuring the right information are passed in a timely manner and interventions are done with minimal disturbances to operations.
• Ensure good communication between Maintenance Department and any other department.
• Update engineering consumptions data's such as electricity, fuel, gas, water consumption and also swimming pools readings.
• On a daily basis and all records should be up to date and available at all times.
• Assist section managers in preparing material requisitions for withdrawal from the Main and Maintenance stores.
• Perform duties outside the scope of the position, in case of emergency, when called upon.
• Be on call after normal operating hours and coordinate tradespersons after hours if necessary.
• Carry out any other reasonable duties as assigned by the Management.

General:

• Participate in mandatory and additional learning to keep informed regarding company policy, management techniques and industry best practices for you and your team.
• Embrace change and demonstrates a commitment to continuous improvement.
• Ensure that all company policies and procedures are understood demonstrate your understanding through the performance of your duties.
• Actively assist the Wyndham Green program and provide input to the team in regard to energy saving efficiencies and initiatives.

Customer Service:

• Respond to all guest requests in a timely manner to ensure memorable customer experience
• Adopt the Hospitality with HEART culture in regard to your personal presentation, interdepartmental interaction, networking and job request responses.
• Display innovation through inspiring, creating and improving processes and products.

OH&S

• Take all actions to ensure the property in good working condition with due regard to the health and safety of all persons.
• Comply with industry best practice and company policy regarding all aspects of WH&S and fire safety for yourself and all other persons.

KEY POSITION CRITERIA:

• Minimum 2 years’ experience in administration, preferably within maintenance, engineering, facilities or hospitality.
• Diploma in Office Administration or relevant qualification.
• Strong Microsoft Office and computer skills, with MEX/CMMS experience highly desirable.
• Excellent organisation, time management and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively across departments.
• Customer-focused with a commitment to delivering exceptional service to owners and guests.
• Ability to manage multiple priorities, meet deadlines and work effectively in a fast-paced resort environment.
• Strong problem-solving skills and a proactive, solutions-focused approach.
• Ability to coordinate and monitor preventative and reactive maintenance activities.
• Valid Driver’s License; OHS and First Aid certification will be an added advantage.
• Display an effective degree of professionalism and demeanor

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.