🌟 Kirkwood Center Career Event | Meet, Interview, and Grow with Sedgwick

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

🌟 Kirkwood Center Career Event | Meet, Interview, and Grow with Sedgwick

🌟 Kirkwood Center Hiring Event | Discover Your Future with Sedgwick

Walk In Interview. Get Connected. Start Your Career Journey.

Join us at the Kirkwood Center for an exciting opportunity to meet the Sedgwick team, explore career paths, and interview for rewarding full-time positions. Whether you're looking for a new career, a chance to grow professionally, or an organization that invests in your success, this is your opportunity to make a meaningful connection.

Why Attend the Kirkwood Center Hiring Event?

✅ Meet directly with Sedgwick hiring managers and team members ✅ Learn about our collaborative hybrid work environment ✅ Explore multiple career opportunities in one location ✅ Interview on-site ✅ Discover training, development, and career growth opportunities ✅ Get a firsthand look at a company where caring counts

🎯 Now Hiring Full-Time Opportunities

• Claims Assistant (Starting at $16.25/hour)
• Care Team Representative
• Leave of Absence Representative
• Disability Representative
• Senior Disability Representative
• And many more exciting opportunities!

📍 Event Location

Kirkwood Center 7725 Kirkwood Boulevard SW Cedar Rapids, IA 52404

📅 Wednesday, October 7, 2026

🕘 9:00 AM - 4:30 PM

🎉 No Appointment Needed

Stop by during event hours to chat with our team, learn about Sedgwick, explore current openings, and interview for opportunities that match your skills and interests.

Your next career move could start with one conversation.

We look forward to meeting you at the Kirkwood Center! 🚀 Your Next Big Opportunity Starts Here

Ready to start a rewarding career with a team that supports your growth every step of the way? See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX

Learn more about our Care Team: Care Team (ceros.com)

PRIMARY PURPOSE: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing High school diploma or GED required.

Experience One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

• Excellent verbal and written communication skills
• PC literate, including Microsoft Office products, Windows environment
• Must meet minimum typing requirements
• Strong organizational skills
• Good interpersonal skills
• Ability to multi task in fast paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations

WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

#entrylevel

#contactcenterrep

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.