Track & Trace Representative

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a Track & Trace Representative for our third-party logistics company which specializes in Reliable Domestic and International Shipping Services.

Responsibilities:

• Daily communication with drivers and customers
• Notifying appropriate parties of any issues
• Inputting updates into the system
• Answering incoming calls from clients
• Scheduling appointments
• Maintaining current knowledge of market trends in the transportation marketplace
• Other duties as required by business needs or as assigned

Working conditions:

• Work schedule: Friday–Monday, 9:00 AM EST–8:00 PM EST Friday–Monday, 5:00 AM EST–4:00 PM EST

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team

• Upper-Intermediate (B2) English level is A MUST
• Ability to work in a high-stress/paced environment
• Outstanding organizational and coordination abilities
• Excellent communication and interpersonal skills
• Experience in Customer Support will be appreciated
• PC proficient (Microsoft Office preferred)
• Excellent problem-solving abilities