Power Generation Support Specialist

We are seeking an experienced Generator Technician who has a passion for engines, generators, switchgear, and industrial electrical systems — and is ready to step into a role that relies more on technical expertise than physical labor. As an Power Generation Support Specialist, you will use your Generator Technician troubleshooting knowledge to guide technicians, resolve escalated issues, support OEM communications and keep our customers’ equipment running with minimal downtime. This primarily desk-based role is ideal for someone who has spent years in the field as a Generator Technician mastering mechanical and electrical diagnostics and is now looking for a position that allows them to continue making a high impact contribution without the physical strain, long hours, or demanding travel of traditional field service work. Responsibilities: Answers initial customer calls from the technical support line and generate support tickets for the technical support staff maintaining work-flow in the ticketing database. Resolves basic technical support requests from internal and external customers regarding Ziegler equipment. Researches, evaluates, and solves more complicated issues through training from senior staff, and utilization of various OEM resources. Works collaboratively on a team. Develops product knowledge and resources on current and emerging products. Assists Parts personnel (i.e.. helps locate hard-to-find parts when Parts Supervisors are unable to help). Resolves daily customer support issues. Works in a cooperative manner with team and superiors. Qualifications: High School Diploma or GED required 2-year technical or 4-year bachelors degree preferred 2+ years of technical, operational, or service expertise with industrial engines or electrical power generation systems (EPG) Good computer skills with knowledge of MS PowerPoint, MS Excel and Word Excellent communication skills - both verbal, phone and written Customer service skills Experience with CAT engines a plus Personal attributes: Attention to Detail, Customer Focus, Learning Orientation, Planning and Organization, Problem Solving, Teamwork Travel: Able to travel up to 10% of time *IndO Minimum Physical Requirements: Standing, walking, using hands, talking, hearing Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times. This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $34.31 to $42.89 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. What We Can Offer You Competitive pay Health, dental/orthodontia, vision & life insurances Paid time off (PTO) – 15 days to start 9 Paid holidays 401(k) contributions & match HSA, Ziegler contributes up to $1000 tax-free annually STD & LTD Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Ongoing training Education assistance Advancement opportunities Safe, clean, and friendly work environment Military Friendly Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members. Build Your Career at Ziegler Ziegler sells and services CAT® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.