Deal Desk Manager

The Opportunity

In this role, you will lead a Dublin-based team of Deal Desk Analysts who provide fast, reliable deal support for Adobe's enterprise transactions across the Central, UK&I, and Western EMEA regions. Your team supports deals spanning Adobe's Customer Experience Orchestration (CXO) and Creativity and Productivity (C&P) businesses, and the environment is high in both pace and volume: a large flow of time-sensitive transactions that need to move quickly without giving up quality or compliance. You will translate Global Deal Desk strategy into clear goals for your team, own the day-to-day quality and timeliness of their work, and coach each analyst as they grow. You will also be a trusted partner to Sales, Finance, Product, and the other teams across the go-to-market ecosystem, the person they rely on to keep deals moving and to bring clarity when questions arise.

What You'll Do

• Translate Global Deal Desk strategy into clear, measurable goals for your team, and help each person see how their daily work connects to the bigger picture.

• Own the quality, timeliness, and compliance of your team's deal support, making day-to-day prioritization and coverage decisions and holding approval authority within your scope.

• Ensure your team applies pricing, bookings, and risk guidance correctly, and escalate the structural or non-standard tradeoffs that need a broader decision.

• Keep a high volume of transactions moving quickly and accurately, driving consistent, reliable execution against your team's operational targets through close involvement and coaching.

• Manage team capacity, coverage, and prioritization to ensure consistent support during peak periods, quarter-end cycles, and employee absences.

• Look for friction in recurring work and help make it simpler and more repeatable so the team runs smoothly as volume grows.

• Directly manage and coach a team of approximately six to eight Analysts, building role clarity and giving regular, direct feedback that helps them develop.

• Own your team's working relationships with Sales, Finance, Product, and support partners across EMEA, and handle routine escalations with credibility and data.

• Lead your team through change, supporting adoption of new processes, tools, and ways of working, and modeling the values and behaviors expected across Deal Desk.

• Recruit, onboard, develop, and retain top talent while building a strong pipeline of future Deal Desk analysts.

What Makes Someone Successful

• Leads through others: Finds real satisfaction in the success of the team, and coaches each person to do their best work rather than stepping in to do it for them.

• Owns the outcome: Takes accountability for the quality, timeliness, and compliance of everything the team delivers, and makes clear prioritization calls under pressure.

• Keeps things moving: Thrives in a fast, high-volume environment and helps the team turn work around quickly without letting quality or consistency slip.

• Builds trusted relationships: Earns credibility with Sales, Finance, and other partners, and uses data and sound judgment to resolve escalations and align people around a shared result.

• Steadies the team through change: Brings a calm, constructive tone to new tools and processes, and models the behaviors they expect from the team.

Preferred Experience

• 3+ years of people leadership experience, ideally leading a team in a Deal Desk, pricing, finance, sales operations, or related function.

• 5+ years in Deal Desk, Finance, Sales Operations, or a related field, ideally in the software or technology industry.

• Proven ability to build relationships with and influence cross-functional teams and their leaders toward shared objectives.

• Experience reading, writing, and interpreting enterprise contract language.

• Strong understanding of software revenue recognition and order-processing principles.

• Comfortable working in a fast-paced, high-volume environment across multiple markets and time zones.

• Experience with Salesforce or Microsoft Dynamics, and CPQ.

• Bachelor's degree in Finance, Accounting, or Economics, or equivalent experience (MBA or CPA a plus).

• Fluency in English required; additional European languages relevant to the Central, UK&I, and Western regions are a plus.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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