Customer Service Representative

San Antonio Animal Hospital is looking for a friendly, compassionate, and dependable Client Service Representative (CSR) to join our team!

Our CSR is often the first and last person our clients interact with, so we're looking for someone who genuinely enjoys helping people, loves animals, and can provide exceptional service in a busy veterinary hospital environment.

What You'll Do

• Welcome clients and their pets with warmth and professionalism
• Answer phones, schedule appointments, and respond to client inquiries
• Check clients and patients in and out
• Maintain accurate client and patient information
• Communicate appointment instructions, medication information, and doctor recommendations as directed by the medical team
• Process payments and assist with estimates and invoices
• Manage prescription and food refill requests according to hospital protocols
• Coordinate communication between clients, doctors, and veterinary technicians
• Follow up with clients regarding appointments, test results, reminders, and other hospital communications
• Maintain a clean, organized, and welcoming reception area
• Handle client concerns with empathy and professionalism
• Help create a positive experience for every client and patient

We're Looking For Someone Who Is

• Compassionate and genuinely enjoys working with people and animals
• Friendly, professional, and confident communicating with clients
• Organized and able to multitask in a fast-paced environment
• Comfortable answering phones and handling multiple priorities
• Detail-oriented and reliable
• A positive team player who is willing to jump in and help wherever needed
• Able to remain calm and professional during stressful or emotional situations
• Comfortable learning veterinary terminology and hospital software

Qualifications

• Prior customer service experience in a veterinary, healthcare or reception setting (Required)
• High school diploma or equivalent work experience required
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Why Join Us?

At San Antonio Animal Hospital, we believe veterinary medicine is about more than treating pets—it's about taking care of the people who love them, too.

We offer:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive team environment
• Opportunities to grow within the hospital

Schedule

• Full Time (30-35 hours per week)
• Some Saturday Hours Required

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.