Pharmacy Operations Supervisor - Accredo

Location: Memphis Fulfillment Center – 1620 Century Center Parkway, Memphis, TN

Work Schedule: This work schedule will be a mid-shift schedule (Late AM start and evening end time)

Role Summary The Operations Supervisor leads day-to-day fulfillment operations, providing direct supervision of pharmacy technicians and production staff to ensure safe, accurate, compliant, and efficient prescription fulfillment. The role is accountable for productivity, quality, staffing, employee development, and operational performance across assigned shifts and work areas.

Key Responsibilities

• Supervise daily fulfillment, packing, and pharmacy operations activities.
• Lead and coach frontline employees to achieve service, productivity, and quality goals.
• Monitor workflow and staffing to ensure production targets are met.
• Drive compliance with pharmacy, quality, safety, and regulatory requirements.
• Investigate operational issues and implement corrective actions.
• Review quality events and partner with leadership on continuous improvement initiatives.
• Conduct performance management, employee coaching, recognition, and development activities.
• Support hiring, onboarding, training, and employee engagement efforts.
• Collaborate with pharmacists, inventory leaders, operations managers, quality teams, and cross-functional partners.

Leadership Expectations

• Drive operational results and metric attainment.
• Build a culture of accountability, engagement, and continuous improvement.
• Develop talent through coaching and feedback.
• Communicate effectively across all organizational levels.
• Manage multiple priorities in a high-volume fulfillment environment.

Typical Metrics

• Productivity and throughput
• Order accuracy
• Quality events / DPMO
• Service level attainment
• Overtime management
• Employee engagement and retention
• Training and compliance completion

Qualifications

• High School Diploma or GED required; Bachelor’s Degree preferred.
• Relevant experience in operations/production environment.
• An active Tennessee pharmacy technician license required.
• Demonstrated leadership skills and the ability to effectively develop and assist team members
• General PC knowledge; MS Office, Internet, email
• Excellent oral, written and phone communication skills
• Experience in training and coaching less experienced staff
• Advanced problem solving skills
• The ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Ability to adapt to a dynamic working environment, make independent decisions
• Demonstrated ability to handle difficult conversations in a professional manner

What we Offer:

• Health coverage effective day 1 (including Medical, Dental and vision
• 401(k) plan with company match
• Holiday Pay and Paid time off
• Education/Certification Program (Grow to Thrive)
• Career Growth and advancement opportunities

Physical Requirments:

• Stand for lengthy periods.
• Lift up to 50 lbs. occasionally and 30 lbs. frequently.
• Work may be in performed in an environment with varying noise levels.

Please note: This position is fully on‑site and does not permit remote work. Any references to home‑based internet requirements do not apply to this role.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.