Software Engineering Lead Analyst - HIH - Evernorth

ABOUT EVERNORTH:

Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t.

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Role Tiltle: Software Engineering Lead Analyst

Position Overview

We are seeking a skilled Digital Personalization – Customer Context Enablement Engineer to design and build real-time data and processing capabilities that enable personalized agent experiences. This role focuses on delivering customer context model across digital and assisted-service channels through event-driven pipelines, intent-based small language models using low-latency to ultra-low-latency architectures

Responsibilities

• Design and implement real-time customer context pipelines for agent experiences.
• Build event-driven systems using Kafka and Amazon Kinesis.
• Develop stream processing applications using AWS managed Apache Flink or Databricks real-time capabilities, scalable AWS cloud-native solutions ECS, AWS Dynamodb.
• Develop services in Python and Scala for enrichment and decisioning.
• Apply test-driven development (TDD) practices.
• Use Terraform for infrastructure automation.
• Collaborate across engineering and product teams.
• Implement monitoring, observability, and governance frameworks.
• Utilize Cursor for AI-assisted development productivity.Qualifications

Required Skills:

• Experience with Kafka, Kinesis, and event-driven architecture.
• Hands-on stream processing with Apache Flink or Databricks.
• Proficiency in Python or Scala for real-time data processing and service development.
• Good to have prompting techniques, small generative language models knowledge, ready to test and learn attitude.
• Experience designing API contracts and building RESTful or event-driven service interfaces using OpenAPI/Swagger.
• Strong AWS cloud experience.Terraform-based infrastructure automation.
• Docker and Kubernetes exposure.Software engineering fundamentals including TDD and CI/CD.
• Experience with Cursor or similar AI coding tools.Strong distributed systems knowledge.

Qualifications:

Required Experience & Skills

• Overall 5 - 8 yrs of exp.
• Bachelor’s degree in Computer Science or related field.
• Experience delivering cloud-native engineering solutions in AWS-based environments.
• Experience building automated pipelines.

Desired Experience:

• Experience with customer 360 or personalization platforms.
• Databricks Lakehouse and Delta experience.
• Experience supporting low-latency personalization or customer context platforms in AWS environments.
• LLM’s SLM’s, prompting techniques

Location & Hours of Work

Location: Onsite / Hybrid – Hyderabad Office Work Hours: 11:30 AM – 8:30 PM

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organizationwide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.