Department Supervisor I - AGP Registration

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Job Title

Department Supervisor I - AGP Registration

Location

Stow

Facility

Stow Health and Wellness

Department

Patient Registration-Cleveland Clinic Akron General

Job Code

T22010

Shift

Days + Call

Schedule

8:00am-4:30pm

Job Summary

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic Akron General is looking to a Department Supervisor to their team who will support AGP Registration at Stow Health and Wellness Center as well as Green and Bath Health and Wellness Centers, as needed. As a Department Supervisor, you will supervise caregivers and the technical and administrative functions of the AGP Registration area. You will work on scheduling, staffing and payroll, all while ensuring caregivers are meeting their goals and metrics. This role requires an individual with strong communication and teamwork skills who is able to multitask, problem-solve and handle unexpected issues. While with the Akron General team, you will have numerous opportunities to expand your skills, explore additional roles and interact with new people every day.

A caregiver in this position works Monday-Friday from 8:00AM – 5:00PM, with bi-weekly on-call requirements.

A caregiver who excels in this role will:

• Supervise caregivers in daily operations of the assigned group.

• Maintain staffing levels.

• Approve and schedule paid time off and leave requests.

• Provide leadership and training.

• Coordinate and provide orientation and education.

• Analyze workflow and procedures.

• Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness.

• Ensure cross coverage.

• Develop an effective work team.

• Encourage and support morale building activities.

• Communicate with caregivers and provide orientation on policies.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Two years of experience as a work leader, team lead or project manager OR one year of supervisory experience in a related field

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree

• EPIC experience

• Previous work experience in a medical facility

• Flexibility with scheduling

• Previous experience supervising direct reports

Physical Requirements:

• Requires standing and walking for extensive periods of time. Requires corrected vision and hearing to normal range.
• Requires dexterity sufficient to operate a computer.
• Will require the ability to operate various types of powered material handling equipment.
• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Physical Demand requirements are in excess of those for Light Work.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.