Senior Manager of Physical Therapy

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.

Duly Health & Care is looking for a Senior Manager of Physical Therapy to oversee 10+ clinics. They are responsible for process improvement, maintaining & improving productivity & financial obligations per site, hiring, onboarding, & supporting assigned clinics.

At Duly Health & Care, you are supported to do your best work & make a meaningful impact every day. In this role, rou will be part of a collaborative, clinician-led team that works as one & puts patients at the center of everything we do.

With a connected network of providers, care teams, & services across primary & specialty care, surgery centers, imaging, lab, & therapy, you are part of a system designed to deliver high-quality, coordinated care.

Together, we create an environment where you can grow, contribute, & help improve the experience & outcomes for every patient we serve.

Benefits:

• Comprehensive Medical, Dental, & Vision benefits
• Healthcare navigation assistance.
• No cost Mental Health benefit
• Employer provided Life & Disability insurance.
• $5,250 Tuition Reimbursement per yr.
• Immediate 401(k) match.
• 40 hrs paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay
• Financial benefit for adoption & surrogacy for non-physician team members once eligibility requirements are met.

This position will be on a team of 4 in which report to the Director, Physical & Occupational Therapy Elizabeth Rodgers. The Physical Therapy Senior Manager is responsible for identifying & responding to all operational service needs.

This position will oversee & manage the Physical & Occupational Therapy Site Supervisors & work with the Ancillary Services Manager to oversee Centralized Scheduling for the department.

The candidate will be responsible for site visits to therapy practices, facilitating issue resolution, improving & streamline processes, overseeing all training & orientation & work with Site Supervisors on individual therapist metrics & quality as well as maximize schedule utilization & scheduling efficiency.

The PT Sr. Manager must have the ability to prioritize multiple tasks; to work effectively in both independent & team environments; to work at many levels within the Duly organization; to be organized with attention to detail & follow though; to have excellent computer skills; possess diplomacy & strong interpersonal skills; have an ability to problem solve, think creatively & possess a strong sense of urgency.

Scope will include supporting all Duly PT locations & services; interfacing with Duly internal departments to understand & help resolve any performance problems; planning, throughout the department. The Physical Therapy Senior Manager ensures work is accomplished in accordance with Duly policies & external government laws & state regulations.

Essential Duties & Responsibilities:

Develops, directs & implements as overseen by the Director, Physical & Occupational Therapy, processes designed to

Foster positive relations between contracted & employed Duly physicians, their administration & clinical staff & the Duly PT/OT Department. Promote all aspects of the PT/OT Department throughout the Duly organization by:

• Strengthening relationships with internal Duly administrative departments.
• Understanding the ‘end-to-end’ business processes.
• Developing & implementing an on-boarding handbook & referring process for newly acquired Duly physician practices with measurable goals & objectives.
• Implementing the on-boarding process & transitioning new practices from ‘Day 1 launch’ through provision of all appropriate therapy requirements by transferring all prior referral relationships to Duly.
• Updating & refining the current referral & ordering instructions, including patient instructions, & evolving the current process to achieve full compliance by all referring practices.
• Acting as a liaison between Clinic Managers & the Dir. of PT/OT.
• Managing all Clinic Managers in daily clinical operations, individual performance in their assigned role as "CM" including performing or delegating training, mentoring, & coaching.
• Using reporting tools measuring schedule utilization & direct units/hour
• Developing strategies to maximize PT's productivity.
• Work with Clinic Managers to educate new staff, coach under-performing staff, & execute Performance Improvement Plans when necessary.
• Resolving all Epic/EMR processes including incorporating all patient information into Epic, standardizing documentation & adjusting all templates as necessary for maximum efficiency & compliance
• Coordinating, with Clinic Managers, quarterly chart audits for all staff therapists & providing twice yearly documentation in-services
• In collaboration with Clinic Managers, oversee hiring & training of new PT & OT technicians; review, refine & standardize on-boarding checklists, orientation checklists & technician competencies
• Working with the Ancillary Services Manager & Scheduling Supervisor to oversee the Centralized Scheduling staff & the scheduling process for the whole of the PT/OT Department.
• Ensure schedulers have tools necessary to ensure access to therapy services are no limited due to barriers within Epic.
• Collaborate with the Scheduling Supervisor for any coaching or performance improvement needed for this staff.
• In collaboration with Lead Receptionists, oversee hiring & training of all front end staff; review, refine & standardize on-boarding checklists & orientation resources & competencies
• Streamlining front end operations from ‘check-in’ to ‘check-out’ of a patient experience such that all clinics are utilizing the same workflow.
• Documenting all project development activity using a spreadsheet based tool & communication with Director, Clinic Managers, Staff Therapists & support staff.
• Managing the PT/OT department customer survey process, including use of FOTO, both for patient & physicians, & reporting results.
• Utilizing customer feedback data to determine areas of consideration & implementing changes & process improvement as needed.
• Managing & maintaining a pro-active flow of communication within the department including feedback from the Director & referring physicians & updates on projects & initiatives.
• Attending monthly managers’ meetings; presenting updates on projects and initiatives
• Assisting the Director in the PT/OT Department annual budget process.
• Maintaining files & records according to Duly, & HIPAA guidelines as appropriate & as relevant
• Participating in professional development through continuing education
• Demonstrating competence in applicable professional skills.
• Performing other duties as assigned

Knowledge Skills & Abilities:

• Ability to assess processes & develop appropriate departmental & Duly procedures, documentation requirements, & outcomes.
• Deep understanding of relationships between the PT/OT Dept., Duly Physician, the clinical & administrative teams.
• Attention to detail & follow-through
• Problem solving, lateral thinking & reasoning skills.
• Communication skills
• Customer Focus: Demonstrates excellence in customer service & satisfaction levels for internal & external customers. Achieved by having knowledge of & conforming to customer requirements by identifying, understanding & meeting these requirements
• Interpersonal Skills: Seeks to understand before being understood through effective listening & sensitivity to others needs & concerns
• Results Orientation: Focuses self & others on achieving quality & financial outcomes in a responsive timely manner
• Decisive: Resolute in making a decision to act based on conclusions reached based on facts. Demonstrates good judgment in making these decisions.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Diversity: Values the worth of others & respects diverse points of view. Promotes support & team work within & across departments
• Engenders Trust: Provides appropriate resources, direction, & accountability. Allows employees to identify & resolve work issues through empowerment
• Mentoring/Employee Development: Develops employees in a positive manner – maintaining & building self esteem & confidence & competence – helping employees achieve their maximum potential & contribution
• Change Agent: Provides vision & planning to reach goals. Addresses concerns in forthright manner & welcomes innovation & new approaches to reach new heights in service & quality.
• Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting, & cultivating relationships. Has keen understanding of industry & trends
• Personal Job Competence: Performs core responsibilities of position efficiently & effectively within parameters of organization policies, procedures & external governmental agencies.

EDUCATION and / or CERTIFICATION/LICENSURE:

• Bachelor’s degree in Physical Therapy
• Current PT/OT license in the state of IL
• Demonstrated computer skills including Microsoft Word, PowerPoint, & Excel

EXPERIENCE:

• 3-5 years’ experience in PT Management, preferably including Marketing responsibilities

The compensation for this role includes a base pay range of $92,000-$139,000 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, & internal equity.

Additional compensation may be available through shift differentials, bonuses, & other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.