EARN Program Manager

Job Description:

EARN Program Manager

Position Description

Scope of Position:

The EARN Program Manager provides strategic and functional leadership for the EARN program in the Luzerne-Schuylkill County region. This role is responsible for program oversight, staff supervision, compliance with contract requirements, instructional support, and performance management. The Manager ensures high-quality customer service and measurable outcomes through effective coaching, data tracking, and operational excellence. The position requires a blend of program development, community engagement, case management oversight, and instructional facilitation.

Essential Functions:

Program Oversight & Operations

• Provide day-to-day leadership to regional EARN program teams, ensuring effective service delivery, customer engagement, and contract compliance

• Oversee program design, from enrollment through retention, including outreach, re-engagement, and customer flow strategies

• Monitor contract performance, operating expenses, non-expendable inventory, and staff utilization to ensure efficiency and effectiveness

• Coordinate billing, payments, and vendor relations related to program operations

• Stay informed of local, state, and federal policy changes and implement programmatic adjustments as needed

Staff Supervision & Development

• Hire, train, and coach new and existing staff to meet performance and compliance standards

• Conduct internal audits of case files and provide ongoing coaching to maintain data integrity and service quality

• Facilitate regular team meetings, performance evaluations, and quarterly goal setting

Case Management & Compliance

• Oversee participant case management practices, ensuring documentation is accurate, timely, and compliant with program regulations

• Analyze and report performance data to funders and internal leadership, using findings to inform program improvements

• Conduct internal file reviews and collaborate with staff on corrective actions where needed

• Ensure compliance with federal, state, and local guidelines

Partnership & Communication

• Serve as liaison to local Workforce Development Boards (WDB), DHS/CAO staff, and other external partners to share best practices, program updates, and technical assistance

• Collaborate with the WIOA Program Manager to identify dual-enrollment opportunities and resource alignment

• Attend local/state meetings and monthly BEP calls; updates and decisions with staff

• Identify and maintain relationships with community partners to provide additional support services and opportunities

Continuous Improvement

• Analyze program and staff performance and lead efforts to improve service delivery, documentation, and participant outcomes

• Develop and implement process flows and program documentation to support quality and efficiency

• Lead re-engagement strategies for inactive participants

• Other opportunities as available

Education and Experience Requirements:

• Bachelor’s degree in Human Services, Education, Business, or related field preferred; equivalent experience considered

• Minimum of three years of professional experience, including at least one year in a leadership or supervisory capacity

• Strong understanding of both TANF guidelines and compliance standards

• Experience with case management, career development, and group facilitation

• Excellent interpersonal, organizational, and communication skills

• Proficiency in Microsoft Office Suite (especially Excel); experience with case management software is preferred

• Valid driver’s license and reliable transportation required

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.