Supervisor, Quality Training

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.

At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.

POSITION SUMMARY

The Supervisor, Quality Training leads the execution and continuous improvement of training programs that strengthen compliance, workforce capability, and operational integrity across Empower. Operating within a hyper-growth, highly regulated 503A/503B environment, this role owns training coordination, documentation quality, audit readiness, and resolution of identified learning gaps. The supervisor translates regulatory and business requirements into practical instruction, equips employees to perform consistently, and maintains disciplined follow-through on corrective actions. Through close partnership with Enterprise Training, quality teams, and subject matter experts, this leader aligns learning resources with procedures and operational needs. Success requires sound judgment, precise communication, analytical problem-solving, and the learning agility to respond quickly to evolving standards. The role directly supports product safety, compliant execution, employee development, and Empower’s ability to scale reliable operations without compromising quality or accountability.

RESPONSIBILITIES

Training Operations

• Program Delivery: Coordinate quality training schedules, assignments, and resources to ensure employees receive timely instruction aligned with operational priorities and approved procedures.
• Training Execution: Oversee consistent delivery of required training, monitor completion and effectiveness, and address barriers that could disrupt workforce readiness or compliant performance.
• Record Accuracy: Maintain complete, accurate, and audit-ready training documentation that demonstrates adherence to standard operating procedures and applicable quality requirements.

Quality And Compliance

• Standards Alignment: Implement training programs that reflect applicable USP standards, current Good Manufacturing Practices, documentation expectations, and workplace safety and regulatory requirements.
• Audit Oversight: Lead routine audits and inspections of training records, identify deficiencies, and ensure corrective actions are documented, completed, and verified.
• Gap Resolution: Evaluate training gaps, determine risk and priority, and adjust program execution to strengthen compliance, product safety, and operational consistency.

Team Leadership

• Team Direction: Set clear expectations for the Quality Training team, coordinate daily work, and reinforce accountability for accurate, timely, and effective delivery.
• Employee Coaching: Coach team members through specific feedback, practical support, and development opportunities that strengthen performance, collaboration, adaptability, and professional growth.
• Workload Planning: Balance assignments and available resources against changing demands, resolve execution issues promptly, and maintain reliable training support across operations.

Cross-Functional Improvement

• Needs Analysis: Partner with Enterprise Training and operational stakeholders to assess requirements, prioritize learning needs, and select appropriate training approaches for identified gaps.
• Content Development: Collaborate with subject matter experts to create and maintain practical learning resources, including on-the-job training, work instructions, and job aids.
• Process Improvement: Analyze audit findings, learner feedback, and performance trends to improve training quality, strengthen knowledge transfer, and support sustainable compliance outcomes.

KNOWLEDGE AND SKILLS

• Deep knowledge of quality training practices, cGMP, USP standards, Good Documentation Practices, auditing methods, and regulated operational requirements.
• Proficiency in training needs analysis, curriculum execution, documentation review, corrective action tracking, and systematic evaluation of learning effectiveness.
• Strong people leadership skills, including daily work coordination, coaching, performance feedback, accountability, adaptability, and support for employee development.
• Clear written and verbal communication skills for translating complex quality requirements into practical guidance for varied operational audiences.

EXPERIENCE AND QUALIFICATIONS

• At least five years of experience in quality assurance, compliance, or training within pharmaceutical or healthcare operations, including compounding oversight required
• Bachelor’s degree in pharmacy, chemistry, biology, or a related scientific discipline, or an equivalent combination of relevant education and practical experience required.
• Demonstrated experience leading employees, coordinating training delivery, auditing documentation, and implementing corrective actions in a regulated operating environment required.
• Working knowledge of quality management systems, cGMP and USP frameworks, regulatory documentation, and methods for evaluating training effectiveness required.
• A recognized certification in quality auditing, quality improvement, regulatory affairs, organizational excellence, or pharmaceutical Good Manufacturing Practices preferred.

Key Competencies:

• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values:

• People: Empowering people defines who we are.
• Quality: Excellence in every product, every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

Employee Benefits, Health and Wellness:

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Physical Requirements:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.