Lead Service Coordinator

About Extenteam

Extenteam is the AI-driven operations platform for short-term rental property management, headquartered in Miami and founded in 2021. Our platform, Shared Services, handles guest communication and daily operational workflows for 80,000+ properties by pairing an AI orchestration layer with a shared-services team of hospitality-trained specialists, so no guest inquiry goes unanswered, day or night, and no property manager has to staff for the 2am cancellation themselves.

We're industry-only: every workflow, integration, and agent we hire is built around property management specifically, not bolted on from a generalist platform. As we push more of that platform toward AI-led automation and self-serve tools, the software our own Shared Services team works in every day has to keep pace, that's this role.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.

What This Role Is About:

We are looking for a Service Coordinator – Team Leader who will coordinate and manage projects and initiatives from planning through successful completion. This role will work closely with the development team and third-party vendors to ensure project requirements, deliverables, and business goals are met.

Your Main Responsibilities:

• Coordinate and manage projects and initiatives through successful completion.
• Lead and provide guidance to team members to ensure project goals are achieved.
• Communicate project requirements and needs to the development team.
• Monitor project timelines, deliverables, and overall progress.
• Coordinate regularly with third-party vendors to resolve issues and improve business results.
• Provide project updates and communicate issues or recommendations to stakeholders.
• Manage multiple priorities while ensuring deliverables are completed accurately and on time.

What We’re Looking For:

• Bachelor’s degree in Business or a related field, or equivalent experience.
• 3–5 years of relevant experience in service coordination, project coordination, project management, or team leadership.
• Previous Team Leader or people management experience is preferred.
• Experience in multifamily/residential property management and/or energy/utilities companies is a major plus.
• Strong communication, organizational, coordination, and problem-solving skills.
• Ability to manage multiple projects, vendors, and priorities.
• Must be residing in the Philippines.

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us:

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.