Concierge

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Lobby Concierge is the first point of contact for clients, guests, and employees, delivering a warm, polished, and highly professional welcome experience. Reporting to the Client Relations Manager and working alongside the Workplace Hospitality team, this role ensures every visitor experiences a seamless check-in. The Lobby Concierge also supports the registration process for larger meetings and events; preprinting and distributing guest passes to attendees upon arrival.

The ideal candidate pairs hospitality expertise with discretion, attention to detail, and a commitment to service excellence – anticipating needs, resolving requests, and creating memorable interactions that reflect the standards of the firm. Strong communication and organizational skills are essential.

Compensation: $31.00/hr

The Lobby Concierge will adhere to building management policies, partner closely with Security and Building Management, promptly report any lobby incidents, and is expected to be fully trained on the building management systems.

Key Responsibilities & Skills:

• Greet and direct clients and guests, responding to needs and inquiries with a hospitality-focused approach

• Manage visitor registration and issue guest passes via building management systems and software

• Monitor building access and ensure only authorized individuals enter

• Coordinate with Building Management, Premises, and Security teams on high profile visitors and to escalate any issues

• Assist with guests’ belongings and escort them to conference rooms as appropriate

• Maintain accurate records of visitors, incidents, and daily activities; produce reports from the building management system

• Support meetings and events as needed

• Maintain strict confidentiality regarding all clients, guests, meetings and firm activities, adhering to the firm’s non-disclosure obligations and information handling policies at all times.

Preferred Experience & Skills:

• 3+ year experience in lobby/ reception, security, or five-star hotel front-of-house, supporting C-sure executives or high-profile clientele

• Familiarity with security protocols, visitor management systems (e.g., Angus, Envoy, OfficeSpace), and building access control

• Composure and professionalism under pressure, particularly during high-volume periods and VIP arrivals

• Impeccable personal presentation consistent with an investment banking environment

• Ability to stand for extended periods and lift up to 50 lbs.

• Reliable and flexible; shift hours may vary weekly based on meetings and guest volume

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.