Lead Office Services Associate

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Lead Office Services Associate – Print is responsible for overseeing print production, reprographics services, and document handling operations to ensure efficient, high-quality output and timely service delivery. This role leads a small team of up to five associates, manages print workflows, and ensures adherence to service standards and client expectations. The position reports to the Client Relations Manager or Client Relations Director and is classified as Non-Exempt.

ROLES & RESPONSIBILITIES:

• Lead, train, and supervise the print services team to ensure efficient daily operations and high-quality output
• Manage print production workflows, prioritizing and distributing jobs based on deadlines and urgency
• Operate and maintain digital printers, copiers, and wide-format printing equipment to fulfill client requests
• Oversee reprographics services including scanning, copying, binding, finishing, and document assembly
• Ensure print quality through color calibration, proofing, and adherence to brand and formatting standards
• Perform quality control checks and resolve print-related issues such as errors, jams, or file discrepancies
• Maintain inventory of print supplies including paper, toner, ink, and other consumables
• Coordinate with vendors to ensure timely supply deliveries and cost-effective procurement
• Track, document, and report print job volumes, costs, and equipment performance metrics
• Provide responsive customer service by managing print requests, timelines, and client communications
• Collaborate with office services and other departments to ensure seamless workflow and service delivery
• Support continuous improvement initiatives to enhance efficiency, quality, and turnaround times

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong knowledge of print production and reprographics operations
• Technical proficiency with printing equipment, finishing tools, and related workflows
• High attention to detail with strong quality assurance and proofreading skills
• Strong customer service and client communication skills
• Ability to prioritize multiple print requests in a fast-paced environment
• Leadership skills with ability to train, guide, and support team members
• Proficiency in Microsoft Office applications
• Basic understanding of inventory management and vendor coordination
• Strong organizational and time management abilities
• Problem-solving skills with ability to troubleshoot equipment and workflow issues
• Ability to maintain confidentiality of sensitive documents
• Adaptability in managing shifting priorities and deadlines

QUALIFICATIONS:

Education: High school diploma or equivalent required; college degree preferred (or equivalent experience).

Experience: 2–3 years of experience in print production, reprographics, office services, or document management, including prior experience in a lead or supervisory capacity preferred.

Technical Skills:

• Digital printing and reprographics equipment operation
• Microsoft Office Suite (Word, Excel, Outlook)
• Print management or job tracking systems (preferred)
• Basic inventory tracking systems (preferred)

The Compensation range for this role is 24.00 to 27.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.