DME Customer Representative

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

About Us – Health Essentials

Health Essentials is the leading provider in the Four-State area for home medical equipment, supplies, and services. We have Earned an Award of Accreditation from the Healthcare Quality Association on Accreditation (HQAA ) for 15 consecutive years. The On-Call team, including a respiratory

therapist, is always available for emergencies after normal business hours.

Schedule: Full Time (40 hours per week)

What You'll Do

• Educates customers on proper and safe usage of home medical equipment, ostomy, diabetic, wound care, respiratory equipment to include oxygen, small volume nebulizer. Can trouble shoot equipment problems over the phone
• Accesses customer needs, measures customers for custom fit, explains safety issues. Responsible for verifying information is correct
• Keeps current on medicare, medicaid, and insurance payor requirements for equipment and supplies and is able to explain the coverage to customers. Calls insurance for verification as needed
• Handles customer complaints to resolve issues
• Assists with ordering/restocking inventory. Answers telephone and takes care of inquiry or referral
• Accepts orders from physicians and referrals processing proper documentation and processes new orders for billing and delivery of product and services in a timely fashion, making sure all orders are completed and all required documentation is signed and dated

Requirements

Two years of experience in a health care organization

Freeman Perks and Programs

• For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO)
• Extended Sick pay
• Disability pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

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