Desktop Support Technician | Onsite DC | Eligible for Public Trust
General Dynamics Information Technology
USA DC Washington
General Dynamics Information Technology
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
Other
Job Family:
Software Engineering
Job Qualifications:
Skills:
CI/CD, Cloud Native, DevSecOps, Software Operations, Software Support
Certifications:
None
Experience:
10 + years of related experience
US Citizenship Required:
No
Job Description:
Seize your opportunity to make a personal impact as the Operations & Maintenance (O&M) Development Lead In this role, you will guide the technical stability, maintenance, and enhancement of production systems while ensuring cloud-native, secure, and scalable operations across an enterprise platform.
· Lead daily technical operations for production systems, ensuring stability, security, and high performance across environments.
· Manage incident resolution, root-cause analysis, and long-term corrective actions to maintain system reliability.
· Oversee patching, configuration updates, and maintenance across application, data, and integration layers.
· Drive monitoring, automation opportunities, and performance improvements to enhance system reliability.
· Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field.
· Equivalent experience accepted for highly qualified candidates.
· 10+ years supporting enterprise software systems, including operations, maintenance, and production support.
· Extensive experience leading troubleshooting, defect resolution, and incident management activities.
· Strong background maintaining cloud-native applications, integrations, and multi-environment pipelines.
· Experience coordinating development and O&M teams to sustain production stability.
· Expertise in application monitoring, logging, and alerting frameworks for cloud-native systems.
· Strong understanding of CI/CD pipelines, automated testing, and DevSecOps tooling.
· Ability to troubleshoot across application, data, network, and integration layers.
· Familiarity with security patching, vulnerability remediation, and compliance maintenance.
· Excellent leadership skills for managing O&M activities and coordinating cross-functional teams.
· Ability to communicate effectively with technical and non-technical stakeholders.
· Strong analytical and problem-solving skills for diagnosing complex system issues.
· Detail-oriented approach to documentation, configuration tracking, and maintenance recordkeeping.
Timeline: This is a contingent position, expected to start in March 2027.
GDIT IS YOUR PLACE:
The likely salary range for this position is $131,750 - $178,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Remote
Work Location:
Any Location / Remote
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Seen 15 hours ago · General Dynamics Information Technology postings close after a median of 27 days.
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