Experience Acceleration Specialist

Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Experience Acceleration Specialist

This role is for a hands-on builder and technical architect who can combine CX expertise, application development, and AI-first build practices to turn ideas into working solutions quickly. You should be comfortable working directly in Genesys Cloud and AI-assisted development environments, designing AI and automation experiences, building applications and integrations, and turning successful concepts into reusable experiences for solution consultants, sales teams, partners, customers, and internal stakeholders. Creativity, pushing boundaries, and scaling with pace and urgency are mandatory for success.

What You Will Be Doing

• Design, build, test, and iterate on AI and Agentic Virtual Agent experiences in Genesys Cloud that demonstrate the value of experience orchestration, automation, and AI-powered customer engagement.
• Build lightweight applications, integrations, prototypes, and automation using Genesys Cloud APIs, SDKs, and extensibility capabilities to solve practical customer and go-to-market use cases.
• Use AI-first build practices and AI-assisted development environments as a core part of the development lifecycle, including solution design, code generation, refactoring, debugging, testing, and documentation.
• Turn successful solutions and prototypes into scalable, reusable experience assets that help go-to-market teams explain complex AI and CX capabilities with clarity and confidence.
• Partner with internal technical resources to identify repeatable use cases and gaps in existing solutions, experiences, and technical assets.
• Stay current on Genesys Cloud AI capabilities, automation patterns, AI development practices, and emerging CX technology trends, then convert that knowledge into practical solutions and experiences.

What You Need to Be Successful

• Hands-on application development experience with the ability to build, debug, test, and modify lightweight applications, integrations, APIs, automation, and prototypes using languages such as JavaScript/TypeScript, Python, or equivalent.
• Experience working with REST APIs, SDKs, authentication and OAuth, JSON, webhooks, Git/version control, and common cloud and application development patterns.
• Demonstrated experience using AI-first development environments and coding agents across solution design, code generation, refactoring, debugging, testing, documentation, and iterative development.
• Ability to evaluate AI-generated code and solutions for correctness, security, maintainability, and intended business outcomes.
• Experience designing or building AI-powered customer experience solutions, virtual agents, bots, automation flows, agent-assist experiences, or agentic workflows.
• Working knowledge of Agentic AI concepts and how they apply to customer experience, self-service, orchestration, and business process automation.
• Ability to translate technical concepts and working solutions into clear business value for sales teams, solution consultants, executives, customers, and partners.
• Ability to operate with autonomy in a creative, fast-moving environment while managing multiple priorities and stakeholders.
• Ability to collaborate across product, technical teams, sales, solution consulting, and enablement.
• Professional fluency in English and Italian is required.

Preferred Qualifications

• Experience deploying Agentic Virtual Agents, conversational AI, Generative AI, Agent Assist, knowledge automation, or orchestration solutions in production or customer-facing environments.
• Understanding of contact center operations, customer experience strategy, workforce engagement, digital engagement, routing, analytics, or CRM integrations.
• Experience with cloud infrastructure and deployment patterns, including AWS or comparable cloud platforms.

Success in This Role Looks Like

• Genesys has stronger, more scalable AI and Agentic Virtual Agent experiences that help teams demonstrate and deliver value faster.
• Solution consultants and go-to-market teams can access clear, reusable technical solutions and assets that improve consistency and confidence in customer conversations.
• Uses AI-assisted development and agentic workflows to accelerate the path from idea to working solution, while providing technical judgment, confirmed validation, and quality.

Compensation:

This role has a market-aligned compensation package with the anticipated On-Target-Earnings range listed below. Actual earnings will vary depending on a candidate’s experience, qualifications, skills, and location. This role is eligible for commission bonus opportunities.

56,200.00 - 72,800.00

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.