Implementation Engineer

Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity - by building a content engine on websites designed to attract AI visitors alongside human visitors.

We're a US and Bengaluru-based company that's raised over $11M from top-tier global VCs including Lightspeed (backers of Anthropic, Grafana, Mistral), SIG, B Capital & Beenext. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that.

We're at an exciting inflection point - moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you.

More about the role below - if you feel it's a fit, we are excited to meet you!

About the role

What you'll do

• Own the technical implementation for new customers end to end: review their environment, access, configuration and technical dependencies ahead of implementation, take the setup live, and verify the result.
• Work directly with customers to configure and validate setups, including calls with their in-house developers or agency partners as well as their marketing teams.
• Diagnose customer-specific issues across websites, APIs, networking and web infrastructure, and determine what can be resolved independently and what requires Engineering.
• Own the customer-facing communication end to end. Validate the fix, then explain what happened in language a non-technical stakeholder can act on.
• Establish where a customer's domain, DNS and hosting access sits, including on older setups where this is not documented, and confirm the results of automated checks before relying on them.
• Reduce recurring issues through documentation, improvements to the implementation process, and structured feedback to Product and Engineering.
• Partner with Customer Success, Engineering and Web Development to gather context on customer requirements and share technical findings.

What we're looking for

• Strong technical depth. Working knowledge of HTTP/HTTPS, DNS, domains, reverse proxies, CDNs, caching, SSL and basic networking, at a level sufficient to debug them rather than describe them.
• Strong written and verbal communication. In particular, the ability to explain a technical issue in simple language to somebody who is frustrated. This is roughly half the role.
• Willingness to work in US hours (6pm to 3am) — our customers are primarily based in the US, so the role requires flexibility to work in US time zones.
• 2 to 5 years of experience. Candidates earlier in their career who have hands-on experience operating web infrastructure, including on their own projects, are welcome to make the case in their application.
• The ability to reason about two systems at once. Most answers here depend on how a customer's setup and our product interact, rather than on either in isolation.
• Strong investigative ability. Reading logs, configurations and documentation to form and test a hypothesis about an unfamiliar problem.
• The ability to make progress independently on an unfamiliar technical issue, rather than routing it onward as a first step.
• Ownership and follow-through, including holding several open issues at once without losing the urgent one.

Good to have

• Experience with reverse proxies, Cloudflare, DNS, CDNs, web servers, APIs or webhooks.
• Experience with WordPress or other website platforms.
• Familiarity with developer tools, browser and network debugging, logs, and basic scripting.
• Experience with SaaS products and customer integrations.
• Prior experience in Implementation Engineering, Solutions Engineering, Integration Engineering or a similar role.
• Documentation or help content you have written that measurably reduced a category of customer questions.
• Prior experience working US hours.

Why you'll love us

• You'll be part of an early team at a fast-growing company, with a lot of impact
• You'll get to work with really smart and helpful people
• We constantly adopt the latest technologies and stay close to the latest ai innovations
• Opportunity to influence the direction of the product and engineering culture
• Flexible PTO policy
• Unlimited ai usage
• Plus cool swag, a stocked pantry, and other benefits