Collections Professionals - Quezon City

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

As a Collections Analyst, you'll be able to do the following tasks/function:

* Manage assigned AR portfolio

* Perform collection tasks based on prescribed Collection tactics defined in the system/tool.

* Respond to inquiries from internal and external customers

* Do reconciliation of accounts or research on disputed AR

* Coordinate resolution of customer disputes

* Prepare or update Desktop Procedures (DTP)

* At least 1 year. experience in B2B collections from corporate customers

* Good working knowledge of Accounts Receivables (AR)

* Knowledge of various collection techniques is an advantage

* Ability to manage volume of accounts and work independently.

* Ability to prioritize tasks, manage multiple priorities and tight deadlines

* Good relationship-building skills and should be a Team Player

* Proficient in using MS Excel.

* Good communication skills, both in spoken and in written English, and has neutral accent

* Must be willing to work on a Night shift schedule.

* Amenable to either of the following arrangements:

- Full-time onsite work set-up in Eastwood, Quezon City.

- Hybrid work set-up in UP Ayala Technohub, Quezon City.

* Knowledge of SAP or any collection tool will be an advantage

* Experience in Customer Service/AR support or handling customer inquiries will be an advantage