UX Content Strategist

Job Summary

Position Overview: The Insulet UX team is seeking a UX Content Strategist. This role will be responsible for aligning teams around engaging, informative UX content vital for our products and customer experience, including patients, caregivers, and health care providers around the world, to help simplify the lives of those touched by diabetes.

You will elevate the customer-centricity of the UX and inspire action. You excel through innovation, creativity, energizing others, and attention to detail. You’ve been successful in driving strategic and tactical content designs that lead to a high customer impact.

You are expected to think like a strategist, lead as a servant, and raise the quality of UX by being a persistent advocate for customers. You will use your organization and positive communication skills to work strategically with other team leaders and members across the organization. Finally, you have a passion for putting our customers’ needs first.

Core Responsibilities:

Strategy and roadmap: • Help define the UX content strategy vision for key features in our product experience, focused on the key priorities for the business. • Work closely with design, research, product, and other partners to develop a shared UX strategy.

Content strategy excellence: • Create compelling and empowering user experiences through engaging, on-brand digital UX content. • Generate informative and persuasive content in support of positive outcomes. • Ensure all content is consistent in terms of brand, style, voice and tone, quality, and literacy/grade levels. • High level of competency in applied writing skills, especially writing for a lay user audience. • Strategize and define content frameworks while also documenting your rationales and decisions. • Execute and align teams on content strategy and UX copy. • Collaborate effectively and frequently with cross-functional stakeholders (e.g., UX, PM, Marketing), leading the content revision process, and achieving deadlines. • Support process and tool improvements. • Help to maintain our UX writing style guidelines, ensuring they are relevant/accurate.

Communication and influence: • Ask inquisitive questions in a collaborative manner, do things differently, champion innovation, and strive for simplicity. • Communicate content strategies in a clear and concise manner using your presentation skills. • Actively involve and collaborate closely with key stakeholders.

Center of Excellence, education, and advocacy: • Peer review other Content Strategists' work by reviewing proposed content as applicable and providing feedback. • Always strive to learn and raise the bar on your own and be open to receiving and giving feedback to build stronger content strategy practices.

Preferred Skills and Competencies: • Skills as an expert storyteller and influencer. • Expertise in Content Strategy Frameworks and Design Principles. • Understanding of UX design, as well as common design tools, language, and processes. • Creativity and empathy to recognize and address the user’s challenges. • Eagerness and aptitude to learn new technologies quickly. • Excellent project management abilities and process development skills. • Comfort and familiarity with a dynamic agile software development environment. • Deep expertise in platforms and design tools such as Figma, JIRA, Miro. • Familiar with Medical Device development processes, familiarity with Diabetes. • Some experience working on global products and localization.

Education and Experience: • Bachelor’s (or higher) in a discipline related to UX Content Strategy (e.g. Business Communications, Creative Writing, English). • Minimum of 3 years’ experience in UX writing/editing for mobile app based product.

Additional Information: • This role is hybrid; required to be in the office 3x per week. Location is either commutable to San Diego, CA or Acton, MA office.



Job Title: UX Designer

Department: User Experience

Manager/Supervisor: Director of User Experience

FLSA Status: Exempt

SOP Group: R & D

Position Overview:

Want to have an impact on Omnipod’s product design? Want to help lead a once in a lifetime career program? Be part of a highly engaged team who has a direct line to improving the product experience for people living with Diabetes! We are investing heavily to create a system to support the right experience at the right time and one that is scalable to the level of growth we expect. We need a strong UX Designer to contribute to design to get us there, is this you?

The UX Designer in the R&D group will be responsible for working closely with cross-functional members of the development teams to ensure a world-class product design for Omnipod’s Mobile App Suite. They will lead, plan and execute on strategic and tactical design initiatives for Android and iOS.

We are looking to hire a critical member of the team to be the UX designer to contribute to large scale design initiatives for the core product applications. The goal for this role is drive best in class UX for Insulet, and act as senior individual contributor, working collaboratively with the software development, technical product management, systems team and qa in an agile environment.

We’re looking for someone who wants to use design to change the face of diabetes; someone who can innovate and translate a high-level vision into compelling digital experiences. If you are a creative thinker and positive team player with experience delivering world-class look and feel for mobile user experiences, we want you.

UX Designer Responsibilities:

• Work on tactical and innovation UX initiatives within an agile environment on mobile applications-Android and iOS. This includes working with Marketing, Technical Product Marketing and Systems teams to support requirements definition as it relates to UX to create a cohesive user experience across the apps space.
• Defining safe, effective and delightful user experiences for mobile experiences using industry standard tools such as Creative Cloud, Sketch, Zeplin, Overflow/Invision/Azure, etc. Delivery of said UX work with a variety of tools in an agile development environment- wireframes, asset delivery, GUI specifications, etc.
• Work in a fast-paced agile development team, who are located in - Boston, San Diego and Tijuana using Webex, JIRA, Confluence, Aha! And other collaboration tools.
• Contribute to UX discussions with key technical integration partners such as Glooko, Tidepool, etc. Understand their requirements, APIs and lead UX requirements including branding discussions.
• Work with User Research and Human Factors team to iteratively test early concepts and apply user centered design best practices to our work. Proactively engage with research to drive testing of your concepts.
• Present design concepts and user experience vision in a compelling and positive manner (with whiteboard sketches, storyboards, prototypes, wireframes or interactive presentations) to all levels of the company-from tactical agile software teams and to our customers.
• Collaborate heavily with Clinical and Human Factors to ensure our designs are safe and effective and meet FDA guidelines for a medical device experience but hold a high bar on how we can delight the user as well.
• Drive innovation initiatives related to UX process, tools or our overall design language and experiences.
• Collaborate with the multifunctional teams to help define world class user experiences and a holistic customer experience across touch points, primarily focused on the Omnipod product experience. This may include a variety of customer touchpoints- OOBE, web, mobile, product, integrations, other wearables, and including how it may integrate with the Global Customer Experience.
• Contribute to corporate UX design language development, standards and frameworks as our brand evolves.
• Evangelize the role of UX design across the company.

Skills / Characteristics:

• Strategic thinker and visionary with an equal passion to implement and execute
• Love a whiteboard and carry multiple colors of markers on you at all times
• Great storyteller both visually and verbally and can drive decision making at both strategic vision level and at a tactical feature level
• Builds and maintains positive relationships throughout the organization
• Creates a high-performance, a customer-centric culture throughout the organization, continuously monitors the needs of the customer

• Charismatic, collaborative and creative leader who can articulate a vision, set direction and engage and motivate others to achieve outstanding results
• Influence key stakeholders in a collaborative manner to achieve the required outcomes
• Strong strategic focus with natural analytical skills and project execution capability that has been acquired and developed in a complex, international environment
• Sensitive to and can lead cross culturally and with distributed teams.
• Ability to manage conflict and pressure by effectively facilitating healthy interaction, discourse and decision making that builds consensus and alignment
• High level of business acumen and technical acumen
• Must demonstrate a passion for, and proven success in, driving continuous process improvement
• Demonstrates strategic thinking, finding innovative ways to serve customers and build trust
• Track record of elevating the capabilities of an organization for now, as well as the future

Qualifications:

• Bachelor's degree or Master’s (Psychology, Computer Science, HCI, Industrial Engineering, Interaction Design, Design, Human Factors or equivalent) required
• 1-3 years of relevant experience in UX and product design, ideally with a focus on developing and implementing customer centric products, with multiple touchpoints (Product, mobile, web) globally
• Advanced knowledge in Industry standard UX/Dev tools- Invision/Balsamic/Azure, Zeplin, Creative Cloud, Framer, Sketch, HTML, CSS, JavaScript, etc
• Fluent in usability standards and design heuristics and responsive design techniques.
• Advanced knowledge of Android and iOS UI guidelines and platforms
• Strong portfolio required with strong storytelling and presentation skills
• 1-3 years of experience working in an agile development environment with tools such as JIRA, Confluence, Helix, Aha!
• Ability to collaborate cross functionally, specifically in areas of product development working closely with clinical partners such as Human Factors
• Experience and demonstrated success in execution of mobile applications UX in either consumer or medical devices. Preference for experience working on medical devices or consumer wearables
• Working knowledge of User Research tools and methodologies and ability to work with researchers to drive research goals and objectives to drive user centered design approach
• Experience working effectively with cross-functional teams on high-visibility initiatives in a distributed environment-Boston, San Diego and Tijuana
• Intellectual curiosity, including the willingness to dig in and learn more about things
• Ability to prototype when necessary preferred

Physical Requirements:

• Ongoing US travel as needed (at least once per quarter)

Additional Information:



Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $122,600.00 - $161,075.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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