Associate, Operations (US)

Role: Associate- Operations (Delivery) - US

About Interview Kickstart

Interview Kickstart (IK) is the leading platform for technical interview preparation. We help experienced engineers and engineering leaders transition to top roles in product companies through industry-vetted courses and one-on-one mentorship by current and former hiring managers from Google, Meta, Amazon, and other top-tier firms. With over 10,000 successful transitions and 700+ instructors, IK is building the gold standard for career transformation in tech.

Role Overview:

We are looking for an Associate – Operations (Delivery) to join our Delivery Operations team. The role will be responsible for ensuring the smooth functioning of our instructor and mentor ecosystem and supporting the day-to-day delivery of learning programs. The candidate will primarily manage instructor/mentor concerns, coordinate with internal stakeholders, and ensure the right resources are available and deployed effectively to support program delivery.

Key Responsibilities:

- Act as the primary point of contact for instructors and mentors for operational and delivery-related concerns.

- Understand, address, and resolve instructor/mentor queries related to sessions, schedules, learner batches, assignments, and other delivery requirements.

- Coordinate with instructors and mentors to ensure smooth execution of scheduled sessions and program activities.

- Handle escalations professionally and coordinate with relevant internal teams for resolution.

- Maintain strong relationships with instructors and mentors to ensure a positive working experience.

- Communicate program updates, processes, schedules, and operational changes to instructors and mentors.

- Identify recurring challenges faced by instructors/mentors and suggest improvements to existing processes.

- Coordinate resource allocation based on program requirements, learner batches, schedules, and instructor/mentor availability.

- Track resource availability, utilization, schedules, and assignments.

What We’re Looking For:

- 1–2 years of experience in Customer Operations, Operations, Program Operations, Delivery Operations, Customer Success, or a similar role.

- Strong communication and interpersonal skills with the ability to interact effectively with instructors, mentors, and internal stakeholders.

- Excellent organizational skills with the ability to manage multiple tasks and stakeholders simultaneously.

- Ability to handle escalations and resolve operational concerns with a solution-oriented approach.

- Strong attention to detail and ownership of assigned responsibilities.

- Good working knowledge of Google Sheets/Excel and other productivity tools.

- Ability to work in a fast-paced environment and adapt to changing priorities.

- Preferred Qualifications

- Experience in EdTech, education, SaaS, or service-based organizations is preferred.