Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Cloud Infrastructure Good to have skills : Vmware Virtualization Administration, Netapp Storage Area Network (SAN) Administration, Microsoft Azure IaaS Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education

Role Summary We are looking for a strong Azure Cloud / Infrastructure Lead (L8/L7) with deep hands-on expertise in cloud infrastructure design, deployment, and operations. The role focuses on building and managing Azure-based IaaS/PaaS environments, supporting enterprise workloads, and ensuring reliability, security, and cost efficiency. The candidate is expected to act as a technical lead and SME, driving delivery excellence while working closely with architects, operations teams, and stakeholders.

Primary Skill (Must-Have) Hosting and Cloud Infrastructure & Architecture (IaaS / PaaS) Hands-on experience in Azure infrastructure deployment and management Strong knowledge of IaaS/PaaS services and enterprise hosting models Experience supporting cloud migration, workload onboarding, and stabilisation Ability to implement scalable, resilient, and production-grade environments Good understanding of Azure landing zones and standard architecture patterns

Secondary Skills Compute & Storage Azure VMs, VMSS, App Services, AKS (basic exposure) Azure Storage (Blob, Disk, Files) and backup configuration Experience in performance tuning and resource optimisation Azure Networking VNet, Subnets, NSG configuration and troubleshooting VPN, ExpressRoute (working knowledge) Load Balancers and basic traffic routing Security Azure AD (Entra ID), RBAC, MFA implementation Defender for Cloud basics and security monitoring Understanding of security best practices and compliance Cost Optimisation (FinOps) Azure cost monitoring and reporting Resource right-sizing and optimisation Basic knowledge of reservations and savings plans

Key Responsibilities Deploy, configure, and manage Azure infrastructure services (IaaS/PaaS) Support cloud migration, transformation, and steady-state operations Troubleshoot and resolve infrastructure and platform issues Implement security, compliance, and governance controls Monitor and improve performance, availability, and reliability Execute cost optimisation actions and track cloud spend Automate routine activities using IaC / scripting Collaborate with architecture and application teams for solution deployment Contribute to documentation, audits, and process improvements (relevant to your environment)

Leadership & Functional Skills (L8/L7 Focus) Strong technical ownership and accountability Ability to lead small teams / modules / shifts Good stakeholder communication and coordination skills Ability to work in a governance-driven, SLA-based environment Problem-solving mindset with operational focus

Experience & Qualification 10–14 years of experience Minimum 3–5 years of hands-on Azure experience Experience in production support / cloud operations / infra delivery Bachelor s degree in Engineering / IT or equivalent is preferred

Certifications (Preferred) Azure Administrator (AZ-104) – Strongly preferred Azure Solutions Architect (AZ-305) – Good to have Azure Security / Networking certifications – Added advantage ITIL Foundation (for operations roles)

Key Success Metrics SLA adherence and incident resolution efficiency Infrastructure uptime and service reliability Successful workload deployments / migrations Cost optimization improvements Audit and compliance readiness

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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