Benefits Analyst

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description:

Position is eligible for the following annual stipends:

• Language Stipend

HOURS OF RESPONSIBILITY: Monday – Friday 8 am – 5 pm

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.

The Benefits Analyst is responsible for the administration, analysis, and continuous improvement of employee benefits programs. This role supports the design and delivery of competitive, compliant, and cost-effective benefits offerings. The analyst partners with HR, vendors, and leadership to ensure a positive employee experience while maintaining regulatory compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Benefits Administration

• Administer day-to-day operations of employee benefits programs including health, dental, vision, life insurance, disability, retirement plans, and wellness initiatives
• Maintain accurate benefits data in HRIS and vendor systems
• Manage enrollments, changes, terminations, and life event updates

Reporting & Analysis

• Analyze benefits data, trends, and utilization to provide insights and recommendations
• Prepare reports on plan performance, participation rates, and costs
• Support budgeting and renewal processes

Vendor Management

• Serve as a primary liaison with benefits vendors, brokers, and third-party administrators
• Monitor vendor performance and resolve service issues

Compliance & Governance

• Ensure compliance with federal, state, and local regulations (e.g., ACA, ERISA, COBRA, HIPAA)
• Support audits, filings, and reporting requirements (e.g., 5500, nondiscrimination testing)
• Maintain plan documentation, SPDs, and summaries of material modifications
• Open Enrollment & Communication
• Coordinate annual open enrollment activities
• Develop and distribute employee communication materials and decision-support tools
• Educate employees on benefits programs and respond to inquiries

Process Improvement

• Identify opportunities to streamline benefits processes and enhance the employee experience
• Support system implementations, integrations, and upgrades
• Participate in special projects related to total rewards strategy
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards, and applicable state/federal laws.
• Excellent verbal and written communication skills
• Highly effective interpersonal skills with the ability to build excellent relationships across all levels and roles within the organization.
• Consistently produces accurate, high-quality work by carefully analyzing information, monitoring details, and verifying results. Anticipates potential issues, ensures compliance with policies and procedures, and takes ownership for maintaining data integrity and operational excellence.
• Places customer needs at the center of decision-making and service delivery. Actively listens to understand requirements, communicates clearly and effectively, and works collaboratively to provide solutions that enhance customer satisfaction, trust, and long-term relationships.
• Able to maintain a high level of professionalism and confidentiality.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Positive attitude that values excellence and a team environment.
• Communicates progress and completes projects in a timely manner with a consistent eye for improvement.
• Ability to handle multiple task and special projects simultaneously and independently.

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

Required:

• Bachelor’s degree in human resources or a related field and two (2) years of experience administering benefits and/or an equivalent combination of experience and education
• Experience with HRIS/benefits platforms (e.g., Workday, ADP, SAP) preferred

Preferred:

• Bilingual
• Certification such as CEBS, PHR, SPHR, or SHRM-CP/SHRM-SCP
• Experience working with brokers or consulting firms

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.
• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone.

Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies.

DemandFrequency

• Sitting - Frequent
• Walking - Occasional
• Standing - Occasional
• Lifting (Up to 15 pounds) - Occasional
• Lifting (Up to 25 pounds) - Occasional
• Lifting (Up to 50 pounds) - Never

TravelFrequency

In county travel - may be required Daily

Overnight travel required - N/A

NOTICE ON POSITIONS THAT REQUIRE TRAVEL TO/FROM VARIOUS WORKSITES

Positions that are “community-based,” in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Center’s risk management facilitator; and produce proof of minimal auto liability coverage when applicable. Failure to meet these terms may result in disciplinary action up to and including termination of employment, contract or other status with Metrocare.

Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.

Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

WORK ENVIRONMENT

The work environment describe here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.

Employees in this role are expected to maintain composure under pressure, exercise sound judgment, and follow established protocols to ensure a safe and secure work environment. Ongoing training in crisis intervention, de-escalation techniques, and workplace safety is provided. Additionally, employees have access to resources such as the Employee Assistance Program (EAP), Telehealth Counseling, and Supportive Management.

Hybrid Work Environment – Combination of in-office, remote work, and community-based services delivery, depending on program and client needs.

DISCLAIMER

This job description is a record of major aspects of the job but is not an all-inclusive job contract. Dallas Metrocare Services maintains its status as an “at-will” employer and nothing in this job description shall be interpreted to guarantee employment for any length of time. Additional tasks may be assigned as deemed necessary by the immediate supervisor. The position’s status conforms to the Fair Labor Standards Act of 1939 as amended, and the employee has agreed to the standards methods of compensation in compliance with Center’s procedures and Federal Law.

Benefits Information and Perks:

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend – 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free. No Recruitment Agencies Please