Coordinator Safety & Risk Management

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description:

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

The Safety & Risk Management Coordinator supports the daily operations of the Facilities department by coordinating safety, risk mitigation, and compliance functions across all Metrocare locations. This role proactively identifies and addresses facility-related risks, ensures ongoing compliance with ADA accessibility and life safety standards, and promotes a secure and accessible work environment. The coordinator plays an active role in Metrocare’s Safety Committee and Environment of Care initiatives, leads routine audits of life safety equipment, and serves as the primary liaison with the Texas Council Risk Management Fund (TCRMF) for all insurance-related matters.

HOURS OF RESPONSIBILITY: Monday – Friday 8 am – 5 pm

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Serve as an active member of Metrocare’s Safety Committee and Environment of Care Committee.
• Lead and coordinate life safety equipment audits across all facilities, including fire extinguishers, AEDs, emergency lighting, exit signage, and other critical infrastructure.
• Act as primary liaison with the Texas Council Risk Management Fund (TCRMF), coordinating annual insurance applications, claims investigations, and coverage verifications.
• Identify, assess, and report facility-related risks such as safety hazards, security concerns, and equipment malfunctions; ensure timely resolution and mitigation.
• Coordinate with internal departments and external vendors to ensure compliance with Metrocare’s safety protocols, risk management standards, and ADA requirements.
• Support the creation, tracking, and resolution of incident and accident reports; ensure corrective actions are implemented and documented.
• Maintain and update preventative maintenance and inspection schedules to reduce operational risks and ensure regulatory compliance.
• Coordinate small-scale ADA accessibility improvements, including signage, ramps, and pathway modifications.
• Conduct periodic site visits and inspections to monitor compliance with safety, risk, and accessibility standards; maintain detailed documentation.
• Oversee and document RFQs and vendor onboarding to ensure alignment with insurance and risk management criteria.
• Disseminate safety procedures, risk alerts, and emergency response protocols to staff in coordination with leadership.
• Provide on-site support for after-hours facility emergencies or urgent repair needs.
• Process and track invoices related to safety, risk management, and accessibility projects.
• Perform administrative support functions including report preparation, documentation management, and delivery of safety-related materials to facilities as needed.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Self-motivated and able to work independently.
• Excellent organizational, documentation, and time management skills.
• Ability to coordinate multi-site safety and compliance activities effectively.
• Strong communication skills and ability to collaborate across departments.
• Proficiency with Microsoft Office, Adobe Acrobat, and related software tools.

QUALIFICATIONS

EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS:

• Required: High School Diploma or equivalent
• Required: 5+ years of experience in safety, accessibility, or risk management related role
• 2 years of experience in a safety, accessibility, or risk management related role
• Preferred: Bachelor’s degree in business, risk management, or related field
• Preferred: PSP (Physical Security Professional) or Certified Healthcare Security Officer (CHSO)

DRIVING REQUIRED: Yes

MATHEMATICAL SKILLS:

• Basic math skills required.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

TRAVEL:

• In county travel may be required: Daily
• Overnight travel required: Occasionally

Benefits Information and Perks:

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend – 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free. No Recruitment Agencies Please