Sr Communications Specialist, TIPQC

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

Neonatology TIPQC

Job Summary:

Senior Communications Specialist — Tennessee Initiative for Perinatal Quality Care (TIPQC) If you’re looking for communications work that truly matters, TIPQC offers the opportunity to help improve maternal and infant outcomes across Tennessee.

The Tennessee Initiative for Perinatal Quality Care (TIPQC) is the state’s perinatal quality improvement collaborative. Founded in 2008 through a grant from the Governor’s Office, TIPQC brings together hospitals, clinicians, payers, families, and community partners to promote meaningful change and improve the quality of care and outcomes through pregnancy, delivery, and beyond for all Tennessee families.

What you’ll do In this pivotal role, you’ll develop and carry out an integrated communications plan that elevates TIPQC’s mission, increases engagement, and supports key deliverables—especially those connected to the Rural Health grant and TIPQC work plans.

You’ll work closely with stakeholders and partners across the state, including Tennessee’s 35 birth hospitals (including ongoing recruitment for TIPQC projects). You’ll also help strengthen awareness campaigns in partnership with communities focused on improving maternal and infant outcomes.

Your work will span multiple platforms and formats—website content, podcasts, social media, press releases, hospital recognition, and other outreach channels—to ensure TIPQC’s efforts are visible, clear, and compelling.

Key Tasks: You’ll serve as a communications liaison, helping raise awareness of TIPQC initiatives with internal and external audiences. You’ll manage and refresh TIPQC communication assets, including the website (ongoing updates), social media, e-newsletter (ezine), app content, and other communication channels. You’ll develop and manage a marketing/communications strategy in partnership with TIPQC leadership. You’ll lead TIPQC podcast work—identifying and recruiting guests, coordinating scheduling, drafting content, and supporting recording/editing needs. You’ll coordinate print and digital content development, provide technical direction for marketing plans, and maintain consistent messaging across materials (monthly ezine, app updates, social content, and collateral). You’ll project-manage strategic communications campaigns and special initiatives. You’ll support key written deliverables, including components of TIPQC’s Annual Report.

Why join our team? You’ll do meaningful work: Your communications will help showcase and accelerate improvement efforts that impact families statewide. You’ll get to be creative: You’ll have wide latitude to build engaging content across platforms. You’ll influence change at scale: Your work will help drive participation, awareness, and momentum across Tennessee.

What we’re looking for Required Bachelor’s degree (or equivalent experience) 5+ years of relevant communications/marketing experience

Preferred - Website update/maintenance skills - Podcast recording and editing experience (or strong interest and willingness to learn) - Social media content strategy and development - Familiarity with Canva and platforms such as Facebook, X (Twitter), Instagram, and YouTube

Schedule and location Monday–Friday, traditional daytime business hours Fully remote/work-from-home

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DEPARTMENT SUMMARY:

The Mildred Stahlman Division of Neonatology at Monroe Carell is ranked one of the top programs in the nation for the care of critically ill newborns and premature babies. We admit more than 1,400 babies to our Neonatal Intensive Care Unit (NICU) each year. But our support extends beyond your baby to your family. We encourage you to ask questions and take an active part in caring for your baby in our NICU. Our neonatologists provide services at Monroe Carell, Maury Regional Medical Center, Vanderbilt Clarksville Hospital and Jackson-Madison County General Hospital. For more information, please visit https://www.childrenshospitalvanderbilt.org/service-line/neonatology.

KEY RESPONSIBILITIES

• Serves as communications liaison and responsible for raising awareness of

programs and initiatives to internal and external audiences.

• Develops and manages a marketing and/or communications strategy for departments and areas in conjunction with department leadership.

•Coordinates the development, implementation and maintenance of print and online content and provides technical direction in carrying out marketing plans.

• Serves as a project manager for strategic communication projects and campaigns.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Communication (Advanced): Clearly, effectively and respectfully communicates to employees or customers.

• Networking (Intermediate): Build relationships through industry contacts, professional organizations and individuals.

• Customer Service (Advanced): Demonstrates a high level of customer sensitivity and has shown insight into customer business issues. Demonstrates a work ethic where customers display confidence and trust in the service provided. Anticipates, plans for and meets increases in customer needs and service levels. Removes barriers and establishes procedures to improve organizational customer service activities.

• Documentation & Writing Skills (Advanced): Demonstrates the uppermost levels of expertise in applying patient relations documentation in challenging and complex situations. Often takes a lead role in highly pressurized situations when there is a need to achieve results. Consistently delivers documentation services in a creative and imaginative manner while setting a standard for others. Actively participates in outside

professional organizations and forums. Contributes in the development of documentation best practices for the organization.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

5 years

Education:

Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.