Staffing Support Coordinator

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.

Overview

Are you passionate about developing people and helping staff become more confident, capable, and successful in their roles? Do you enjoy coaching, mentoring, and supporting employees while helping create a safe and supportive environment for the individuals we serve? T.C. Harris School & Academy, A MyPath Company, provides specialized services and dignified care for children, adolescents, and adults with special needs. Our mission is to promote independence and quality of life for those we serve.

Job Summary:

We are seeking a dedicated and detail-oriented Staffing Support Coordinator to support the development, training, and retention of our Direct Support Professional (DSP) staff. This position plays a key role in helping employees build the knowledge, confidence, and skills needed to provide high-quality care and support.

The Staffing Support Coordinator will coordinate new-hire training and mentoring, provide hands-on coaching, monitor staff competency and programming fidelity, and support employees during challenging situations. This position requires strong communication skills, excellent documentation, sound judgment, and the ability to model effective verbal de-escalation techniques.

Key Responsibilities:

Training & Staff Development

• Ensure on-the-job training and floor orientation for new employees is completed according to regulations and within required timeframes.
• Identify training and development needs through interviews, observation, surveys, discussions, and ongoing performance reviews.
• Provide daily feedback to supervisors regarding new-hire progress and onboarding.
• Conduct side-by-side training and coaching in the milieu to develop staff competency in real-time.
• Provide 1:1 training and consultation to staff as needed.
• Maintain required training certifications and staff training records.
• Maintain accurate OTJT forms, coaching logs, and documentation for licensing and compliance reviews.

Mentoring & Retention

• Coordinate and oversee the new-hire mentoring program, including developing program goals, matching mentors and mentees, providing resources, monitoring progress, and evaluating outcomes.
• Support staff professional development goals through ongoing coaching and feedback.
• Coach staff in the moment and provide constructive feedback to strengthen performance and confidence.
• Support retention efforts by helping create an engaged, supported, and collaborative programming team.

Crisis Support & De-escalation

• Serve as an approved company trainer in physical intervention and verbal de-escalation techniques.
• Model excellent verbal de-escalation skills and appropriate responses to challenging situations.
• Support staff during interventions and directly assist when necessary.
• Maintain self-control and professionalism during crisis situations.
• Properly and safely implement agency-approved intervention techniques.
• Facilitate immediate staff debriefs following critical incidents to provide support and identify opportunities for improvement.

Quality & Program Oversight

• Conduct and document monthly staff fidelity checklists across all shifts to ensure adherence to organizational standards, policies, and procedures.
• Review and analyze incidents monthly by shift and unit to identify trends and areas for improvement.
• Provide feedback and recommendations to staff and managers to improve safety, performance, and operational effectiveness.
• Support consistent implementation of programming standards and quality services.

Operational & Team Support

• Provide coverage support for Program Coordinators during absences to help maintain seamless program operations.
• Provide shift coverage as needed to address staffing shortages and maintain continuity of services.
• Support the programming department outside of normal business hours, including holidays and third-shift observations.
• Attend supervisory meetings, in-services, and other meetings as scheduled.
• Communicate effectively with internal and external customers while maintaining professionalism and confidentiality.
• Promote a diverse, equitable, inclusive, positive, and collaborative work environment consistent with MyPath policies and values.

Comprehensive Employee Benefits Package

At T.C. Harris School & Academy, a MyPath Company, we are committed to supporting our employees' well-being, financial security, and professional growth.

Financial & Retirement Benefits

• 401(k) Retirement Plan with MyPath Financial Wellness Resources
• Employee Stock Ownership Plan (ESOP)
• On-demand Access to Earned Wages
• Tuition Reimbursement

Health & Wellness

• Medical, Prescription, Dental, and Vision Plans
• Flexible Spending Accounts (FSA)
• Life & Disability Insurance
• Voluntary Life Insurance Options
• Accident, Critical Illness, and Hospital Indemnity Insurance
• My Voyage Wellness Program

Work-Life Balance & Additional Perks

• Paid Time Off (PTO) Accrual
• Employee Assistance Program (EAP)
• Childcare Search Assistance
• Employee Discount Program via PerkSpot
• Pet Insurance Discount

We value our employees and are dedicated to providing meaningful benefits that enhance our owners' lives.

Education & Experience:

• High school diploma or GED required; additional education in human services, behavioral health, education, or a related field preferred.
• Experience working with individuals with developmental, behavioral, or emotional needs preferred.
• Experience providing staff training, coaching, mentoring, or professional development preferred.
• Experience with crisis intervention and verbal de-escalation preferred.
• Experience working in a residential, educational, healthcare, or human services setting preferred.

Required Skills & Attributes:

• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Ability to provide constructive feedback and coaching in a positive manner.
• Ability to remain calm, professional, and effective during crisis situations.
• Demonstrated ability to model effective verbal de-escalation techniques.
• Ability to maintain accurate and timely documentation.
• Strong interpersonal skills and ability to build positive relationships with staff, students, and leadership.
• Commitment to confidentiality, professionalism, teamwork, and continuous improvement.
• Passion for developing staff and supporting employee retention.

Additional Requirements:

• Must be available to flex your schedule based on program needs.
• Must be available to observe and support staff across all three shifts, including occasional holidays and third-shift observations.
• May be required to provide support outside of normal business hours.
• Must be able to respond promptly and appropriately to emergency and critical situations.
• Must be able to maintain required training certifications.
• Valid Indiana Driver's License required; chauffeur/public passenger license preferred.
• Must be able to safely implement agency-approved physical intervention techniques when necessary.

Additional Information

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

• Passion
• Accountability
• Teamwork
• Openness
• Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!

MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.

MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.