Director of Housing Maintenance

Job Description:

At National Church Residences, we believe every senior should lead a vibrant, healthy, and independent life. Since 1961, our mission has been to provide quality housing that meets the diverse and evolving needs of seniors.

With over 340 communities across 25 states, we are the nation’s largest not-for-profit provider of affordable senior housing and the leading employer of service coordinators. In addition to residential senior communities, we offer home and community-based services and permanent supportive housing for formerly homeless and disabled individuals.

PURPOSE

As the Director of Housing Maintenance, you are responsible for providing strategic leadership, direction, and oversight of maintenance operations across a portfolio of multifamily residential communities. This position ensures the physical assets are maintained to the highest standards, preventive maintenance programs are effectively executed, capital improvement projects are completed on schedule and within budget, and all communities remain compliant with company, ownership, regulatory, and safety requirements.

In this role, you will partner closely with Operations, Property Management, Compliance, and Capital Projects teams to drive operational excellence, maximize asset preservation, improve resident satisfaction, and support organizational growth.

ESSENTIAL FUNCTIONS

Housing Maintenance Operations Leadership

• Provide leadership and oversight to Regional Maintenance Leads and site maintenance teams.
• Develop, implement, and monitor maintenance policies, procedures, and best practices.
• Ensure timely completion of work orders, unit turns, preventive maintenance, and emergency repairs.
• Establish performance standards and key performance indicators (KPIs) for maintenance operations.
• Monitor portfolio-wide maintenance performance and implement continuous improvement initiatives.
• Develop and oversee a comprehensive onboarding program for all new maintenance hires.

Asset Preservation & Capital Planning

• Assist with the development of annual capital improvement plans.
• Collaborate with Operations and Finance teams to identify and prioritize capital needs.
• Oversee specific capital projects and insurance-related repairs.
• Monitor project budgets, schedules, contractors, and vendor performance.
• Ensure proper contract administration and project documentation.

Compliance & Risk Management

• Ensure all communities comply with applicable federal, state, local, and ownership requirements.
• Lead successful REAC, NSPIRE, and other regulatory inspections and oversee all responses to HUD.
• Develop and oversee safety programs, training, and risk mitigation efforts for maintenance operations and onsite property staff.
• Monitor compliance with OSHA standards and company safety policies.
• Respond to and manage maintenance-related emergencies and disaster recovery efforts.

Budget & Financial Management

• Assist in developing annual operating (maintenance cost) and capital budgets.
• Monitor maintenance expenditures and identify cost-saving opportunities.
• Analyze maintenance trends and asset performance data.
• Ensure efficient use of labor, materials, and contracted services.
• Support procurement strategies and vendor negotiations.

Team Development

• Recruit, develop, coach, and retain maintenance leaders and staff.
• Establish training programs focused on technical skills, compliance, customer service, and safety.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Support succession planning and career development initiatives.

Technology & Reporting

• Oversee maintenance management systems and reporting platforms.
• Utilize data analytics to drive decision-making and operational improvements.
• Develop reports and dashboards to monitor maintenance performance, compliance, and capital project progress.
• Ensure data accuracy and timely reporting.
• Use technology to create reports and presentations that support decision-making.

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

• With respect to Resident Rights, ensures all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.

• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

• Performs other duties as assigned.

Education: Bachelor’s Degree in Business Administration, Facilities Management, Construction Management, Engineering, Property Management, or a related field or equivalent relevant experience.

Experience:

• Minimum 7 years of progressive maintenance leadership experience in multifamily housing, affordable housing, senior housing, or property management.
• Minimum 5 years managing multiple properties or regional maintenance teams.
• Experience with or responsible for capital planning, construction projects, budgeting, and vendor management.

Skills:

• Strong leadership and team development skills.
• Exceptional organizational, planning, and project management abilities.
• Strong financial and analytical skills.
• Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.
• Ability to prioritize multiple projects in a fast-paced environment.
• Proficiency with property management and maintenance software platforms.
• Knowledge of building systems, HVAC, plumbing, electrical, roofing, and general construction practices.
• Working knowledge of affordable housing programs and related regulatory requirements preferred.
• Proficiency in Yardi and Microsoft Office applications

Travel: Up to 50%

Licensure: Must have a valid driver's license and comply with National Church Residences' Motor Vehicle Policy.

Vision: Normal: Consistent with standard workflow.

With respect to said job description, estimate the daily time spent performing the following activities.

Rare ( R) = 0-24%; Sometimes ( S) = 25-49%; Frequent ( F) = 50-74%; Continuous ( C) = 75% plus

R = Climbing R = Stooping Lifting / Carrying; S = 10-25 lbs.

S = Standing R = Pushing S = 26-50 lbs.

F = Sitting R = Pulling R = 51-75 lbs.

S = Walking F = Driving ` R = 76 plus lbs.

Working Conditions: Works in an office based setting (corporate/home office), performing computer‑based tasks in workspaces that may vary in noise levels, equipment, and daily routines.

Consequences of Errors: Substantial. High monetary responsibility.

Supervision Received: General supervision: Employee generally operates by himself/herself checking with supervisor when in doubt.

• In return, National Church Residences offers an excellent total reward package that includes:
• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
• Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account
• Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support
• Parental Leave paid at 100% for four weeks
• Coverage begins first of the month following your date of hire!
• Dental & Vision coverage for you and your family with Nationwide providers.
• Company provided Life & ADD insurance and Disability coverage.
• Supplemental benefits such as Life and AD&D for you and your family, Accident Insurance, Hospital Indemnity, and Critical Illness.
• Flexible Spending Accounts for Dependent Care and Transportation & Parking
• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
• Retirement Savings Plan offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
• Reimbursement for Tuition expenses
• Paid Time Off (PTO), 9 paid Holidays and Parental Paid Leave at 100%

(Programs vary depending on Full Time, Part Time or Contingent Status)

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.