Key Account Lead

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Key Account Lead will be responsible for promoting, building and maintaining strong relationships with key partners by achieving high levels of customer satisfaction and designing strategies aimed at driving account growth and profitability.

Responsibilities

• Build relationships based on trust with a dedicated portfolio of Tier 1, Segment A major clients, ensuring these key accounts consistently grow above category rates.
• Serve as the primary link of communication and strategic alignment between key customers and internal cross-functional teams.
• Develop comprehensive annual, semi-annual, and monthly sales plans tailored to each strategic Tier 1 client.
• Design strategic business plans and implement targeted action plans based on a thorough understanding of customer needs to maximize portfolio profitability.
• Proactively identify and capitalize on new avenues for growth, including emerging market trends, untapped sales channels, and unmet customer needs.
• Drive product and portfolio expansion by championing the introduction of new SKUs and innovative solutions tailored to key account requirements.
• Monitor and drive core key performance indicators (KPIs): underwritings, First Payment Defaults (FPDs), active stores, Vintage Gross Margin, and Trade Investment.

Qualifications

• Bachelor's degree in Business, Commercial, Marketing, Finance, or related field.
• Minimum of 3 years of experience in commercial account management preferably in fintech, telecom operator, OEM, Key phone distributors, financial services, or related fields.
• Advanced Excel Knowledge and Google tools.
• Strong customer management skills with a proven track record of successful customer retention and growth.
• Excellent communication, persuasion, and negotiation skills, as well data analysis for strategic decision-making, proactive problem-solving.
• Ability to work independently and collaboratively in a continuous change and the dynamic market environment, delivering quick and effective results and solutions.

Benefits

• 100% Company-funded Health and Dental Insurance for employees and immediate family members
• Life insurance
• Vacations 30 days
• Phone finance, Headphone, home office equipment and wellness perks.
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening