Customer Success Manager - Piston

Customer Success Manager

What you will be doing:

- Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.

- Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.

- Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.

- Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.

- Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.

- Process Improvement: Help shape scalable customer success playbooks as we grow. You’ll be in the weeds—and helping pave the road.

- Manager an international remote team

What you should have:

- 2–4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment

- Experience managing post-sale relationships and driving retention and expansion

- Strong communicator who can connect with operators, owners, and executives alike

- Familiarity with CRM tools (Salesforce, HubSpot, jira, etc.) and success metrics (retention, NPS, time-to-value)

- Experience of managing a team

- Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals

What we hope you have:

- Experience working with SMBs or in industries like logistics, transportation, or fleet management

- Familiarity with payments, expense tracking, or fraud prevention tools

- Data-savvy—comfortable reading usage trends or digging into account analytics

- Experience managing international remote teams