Business Analyst [Delivery] Colombia

We are building a bank from scratch in Colombia and scaling physical card delivery across the country.

The Delivery team is responsible for getting cards into the hands of our customers — on time, at scale, and through a network of postal partners and on-ground ambassadors. As we grow, the complexity of this operation grows with it: more partners, more edge cases, more data to track.

We are looking for a Business Analyst to own the analytical and operational layer of this delivery ecosystem — resolving issues with postal partners, shaping the ambassador experience, expanding integration capabilities, and improving how we track inventory end-to-end.

Challenges that await you:

• Analyzing problematic card delivery cases, identifying patterns, and conducting root cause analysis.
• Leading communication with postal services on incident resolution and process improvement.
• Tracking resolution status and documenting outcomes.
• Identifying and scoping new functionality needed from postal operators and leading negotiations to get it built or enabled.
• Communicating with local postal service representatives in Spanish.
• Documenting partner agreements and following up on commitments.
• Collecting feedback from ambassadors on app functionality through interviews, surveys, and support ticket analysis.
• Structuring findings, formalizing hypotheses, and writing user stories and acceptance criteria for the development team.
• Auditing the current inventory tracking process, identifying gaps and bottlenecks.
• Preparing proposals to improve transparency and automate stock movement tracking.
• Collaborating with Engineering, Product Analytics, Legal, and Finance teams to align on delivery operations and drive improvements.

What makes you a great fit:

• 3+ years of experience in business analysis or operations in fintech, banking, or logistics.
• Strong process thinking and ability to diagnose operational problems end-to-end.
• Experience working with external partners or vendors — communicating, negotiating, and following through.
• Experience designing business processes (BPMN 2.0 or equivalent).
• Proven ability to gather and document requirements (user stories, acceptance criteria, BRDs).
• Native or advanced Spanish; B2+ English for working in an international team.
• Experience with Jira, Confluence, Miro; basic SQL or spreadsheets.
• Familiarity with LATAM markets.
• Experience in postal/courier logistics or last-mile delivery operations is a nice to have.
• Experience with Python (numpy, pandas) for data analysis is a nice to have as well. Our ways of working:
• Innovative Spirit: A commitment to creativity and groundbreaking solutions.
• Honest Feedback: valuing open, transparent communication.
• Supportive Team: a strong, collaborative community.
• Celebrating Achievements: recognizing our wins together.
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.