Vice President, Client Success - Health Plan Market Leader

Thank you for considering Progyny!

The Vice President, Health Plan Market Leader, Client Success is the lead client success executive responsible for Progyny’s Health Plan clients and strategic partner relationships. This position will lead the Health Plan Client Success team, establish annual market-specific goals and benchmarks, drive retention and growth across the Health Plan portfolio, and ensure Progyny delivers measurable value to payer partners through strong relationship management, operational execution, reporting, and cross-functional alignment. The role requires a leader who can operate as a strategic partner to health plans, translate complex clinical, operational, financial, and member experience data into executive-level narratives, and build scalable processes that support a growing and evolving market segment.

What you'll do...

• Lead and manage the Health Plan Client Success team, establishing annual goals tied to retention, client satisfaction, growth, operational performance, and partner engagement.
• Develop and implement Health Plan-specific client success processes, operating cadences, and business practices that support retention, expansion, renewal strategy, and escalated issue management.
• Represent Progyny in executive-level health plan meetings, business reviews, partner discussions, and industry events to strengthen relationships, reinforce Progyny’s value proposition, and support long-term strategic alignment.
• Seamlessly articulate Progyny’s value to health plan executives, strategic partners, consultants, operational stakeholders, and internal leaders; translate data-driven financial, clinical, utilization, and member experience insights into clear renewal, reporting, and growth narratives.
• Partner closely with Sales, Product, Operations, Analytics, Legal, Compliance, Finance, and Marketing to support health plan implementations, renewals, reporting needs, product adoption, market expansion opportunities, and resolution of partner-specific issues.
• Help resolve member, client, and partner escalations routed through the Health Plan Client Success team; work with senior leaders and cross-functional partners to identify root causes, determine corrective actions, and develop clear communication plans.
• Partner with senior leadership to build and manage a scalable Health Plan staffing model and team structure that supports portfolio complexity, growth expectations, service model evolution, and market needs.
• Refine and operationalize a Health Plan partnership approach that clarifies relationship ownership, executive engagement, reporting standards, internal handoffs, service expectations, and success metrics.
• Drive retention and growth within the existing Health Plan client and partner base by identifying expansion opportunities across populations, lines of business, geographies, products, services, and strategic use cases.

Leadership:

• Guide, coach, and develop Client Success leaders and team members supporting Health Plan clients, ensuring they have the payer-market knowledge, consultative skills, operational discipline, and executive presence required to support complex strategic partnerships.
• Propose and build, with Operational support, team infrastructure, playbooks, and operating cadences that support consistency, scalability, accountability, and strong cross-functional partnership across the Health Plan portfolio.
• Create a culture of strategic client advocacy, business ownership, transparency, and continuous improvement while balancing client needs, operational realities, compliance considerations, and Progyny’s business objectives.

About you...

• 10+ years of leadership experience within healthcare, employer benefits, or insurance industries.
• Experience building and managing a high-performing Health Plan client success, account management, strategic partnerships, or payer-facing team.
• Experience working with health plans, payers, strategic channel partners, healthcare benefits organizations, or similarly complex enterprise healthcare relationships.
• Strong understanding of payer stakeholder dynamics, including executive sponsors, account management, clinical, operations, product, compliance, reporting, and network-related teams.
• Ability to translate complex operational, clinical, financial, utilization, and member experience data into clear executive-level insights and recommendations.
• Strong commercial orientation with demonstrated success supporting retention, expansion, renewals, and strategic account growth.

• Excellent written and verbal communication skills, with the ability to tailor messaging for payer executives, internal leadership, consultants, cross-functional partners, and team members.
• Strong relationship-building, executive presence, and leadership skills, with the ability to influence through credibility, collaboration, and clear business judgment.
• Ability to identify, build strong relationships with, and effectively leverage internal and external resources to solve complex client and partner needs.
• Ability to operate under pressure, manage ambiguity, prioritize competing responsibilities, and drive decisions in a fast-paced, evolving market segment.
• Attention to detail and ability to implement performance management, KPI tracking, and accountability processes that support team and market goals.

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

About Progyny:

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.

Our perks:

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
• Menopause and midlife care

• Health, dental, vision and life insurance options for employees and family

• Free in-person, virtual and text-based mental health and wellness support

• Paid time off, including vacation, sick leave, personal days and summer flex time

• Company equity

• Bonus program

• 401(k) plan with company match

• Access to on-demand legal and financial advice
• Learning and development programs to help you grow professionally and a mentorship program

• Company social events to include annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $180,000 - $195,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected].

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