Sales Ambassador - Calamba Laguna

ROLE OVERVIEW

The Sales Ambassador is responsible for driving motorcycle loan acquisition and ensuring smooth on-ground execution within partner dealer stores. The role covers customer engagement, sales conversion, inventory coordination, and end-to-end support during unit release, while ensuring compliance with company policies and documentation standards.

KEY RESPONSIBILITIES

1. CUSTOMER ENGAGEMENT (WALK-IN CLIENTS)

- Proactively approach and engage walk-in customers within partner dealer stores

- Guide customers through the Salmon Moto Loan application process

- Clearly explain product features, loan terms, perks, and benefits

- Handle customer inquiries and address concerns to support decision-making

2. SALES CONVERSION & APPLICATION PROCESSING

- Assist customers in completing loan applications via the Salmon Agent App

- Ensure accurate encoding of customer information during application

- Collect and verify required IDs and supporting documents

- Ensure completeness and readiness of documents prior to submission

3. RELEASE EXECUTION (DURING UNIT RELEASE)

- Prepare all required documents for customer signing

- Ensure correctness and consistency of customer details across all documents

- Verify that the motorcycle unit is in good condition prior to release

- Set up required marketing materials (e.g., backdrop, branding) during release activities

- Ensure proper documentation and turnover process is completed

4. INVENTORY MONITORING & REPORTING

- Monitor motorcycle inventory within assigned partner dealer stores

- Track inventory movements including sales, deliveries, and transfers

- Regularly report inventory status to Head Office, particularly to the assigned Inventory Manager

- Flag discrepancies or issues in inventory to the appropriate stakeholders

5. PARTNER COORDINATION

- Build and maintain strong working relationships with Branch Managers and dealer staff

- Coordinate closely with store personnel to ensure smooth customer handling and loan processing

- Support alignment between dealer operations and Salmon processes

6. COMPLIANCE & DOCUMENTATION CONTROL

- Ensure all collected documents meet compliance and KYC requirements

- Maintain accuracy and consistency of customer information across all submitted documents

- Safeguard and properly endorse all documents to the back-office team

- Escalate discrepancies, incomplete documents, or potential fraud cases