Guest Services Associate

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the twelfth Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary

Essential Duties and Responsibilities

• Greet guests in a professional and welcoming manner
• Assist with luggage handling and transportation needs
• Provide accurate information and personalized assistance to ensure a positive guest experience
• Coordinate the pickup, storage, and delivery of golf bags, luggage, and personal belongings
• Manage daily luggage check-ins and check-outs
• Work closely with Front Desk, Housekeeping, and other departments to ensure efficient operations
• Answer incoming calls related to transportation requests
• Dispatch shuttle drivers using the TrackMyShuttle app and two-way radios
• Assist in maintaining organized and timely shuttle operations
• Assist guests with the rental process for bicycles, kayaks, paddle boards, and other recreational equipment
• Ensure equipment is prepared and delivered in a timely manner
• Create new Shipsticks shipments for guests
• Manage pick-ups and drop-offs
• Ensure accurate handling, labeling, and documentation of all shipments
• Maintain cleanliness and organization of the Guest Services area
• Monitor inventory and report operational needs
• Provide basic operational leadership in the absence of the Guest Services Supervisor

Qualifications

• Friendly, professional, and service-oriented demeanor
• Strong organizational and time management skills
• Effective verbal communication skills
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail
• Ability to work collaboratively within a team setting
• Flexibility to work early mornings, evenings, weekends, and holidays

Physical Requirements

• Read and write in English
• Communicate verbally with staff members with or without the use of two-way radios
• Give and follow verbal and written instructions
• Visually inspect work areas
• Operate vehicles and equipment for extended periods
• Perform mathematical calculations involving fractions, decimals, and percentages
• Retrieve, read, and interpret information from technical sources
• Stand, walk, push, pull, lift, grasp, bend, and kneel for up to 5 hours at a time
• Lift up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly

Working Conditions

Perks

• Golf Privileges
• Retail & Restaurant Discounts
• Employee Meal Program
• Uniform Benefit Provided
• Employee Assistance Program – Canopy

Classification

• Part-Time or Full-Time Seasonal | Hourly | Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer

We participate in E-Verify to confirm employment eligibility.

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