Vocational Support Specialist





Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

The Vocational Rehabilitation Specialist will support individuals with disabilities in direct labor positions at ServiceSource. They compose and/or review documentation related to the supports they provide to the individual.

Primary Duties

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Ensure that the vocational and non-vocational needs of assigned individuals are being met.
• Complete required documentation, such as Person-Centered Plans and Individual Eligibility Evaluations, in an accurate and timely manner.
• Maintain familiarity with Medicaid, HCBS, CARF, AbilityOne, and other entities to ensure compliance with such bodies. This includes maintaining case records in accordance with CARF standards, Medicaid regulation, AbilityOne regulation, and other funding source regulation, and internal policies.
• Reconcile both bi-weekly and monthly cycle attendance reports.
• Perform other related duties as assigned.

Additional Responsibilities

• Provide training to and coordinate with operational personnel to ensure the proper implementation of vocational supports.
• Write, review and revise support plans to ensure the Person-Centered Plan is current and appropriate. Coordinate services with local case management agencies to facilitate total program services.
• Maintain familiarity with behavior management techniques.
• Perform quality assurance of data and attendance records to ensure accuracy and compliance with regulations, other funding regulations and internal policies.
• Maintain up-to-date participant information, as required for case files and funding sources.
• Coordinate assessments of assigned individuals and new referrals as needed.
• Ability to travel to multiple locations, at times with little notice required.
• Ability to work flexible hours, when needed, including weekends and evenings required.

Qualifications: Education, Experience, and Certification(s)

• One year of experience working with individuals with disabilities required.
• Bachelor’s degree in a related field preferred.
• Strong interpersonal, training, and writing skills required.
• A valid driver’s license and a clean motor vehicle record (MVR) are required. Reliable transportation for work-related travel is acceptable as a disability-related accommodation.

Knowledge, Skills, and Abilities

• A well organized and self-directed individual who is a team player.
• Ability to communicate effectively with people at all levels of an organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Requires strong interpersonal skills and the ability to communicate verbally and in writing.
• Proficient using Microsoft Office software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, talk, or hear. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will be visiting a variety of locations in the community and can occasionally be exposed to outside weather conditions. The noise level in the ServiceSource work environment is usually quiet. The noise level at locations at community locations could be quiet, moderate, or loud.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information