Customer Service Representative

As a Support Specialist, this professional will play a vital role in assisting customers with inquiries, troubleshooting issues, performing application and rules testing, and ensuring a positive customer experience. They will possess proven communication skills, technical aptitude, and a passion for delivering excellent customer service.

Part-time Temporary position.

Responsibilities: - Respond to inbound phone, web, and email support for client inquiries and issue resolution. - Host training sessions for clients, typically via webinar and/or on-site. - Advocate for the client to ensure timely and accurate issue resolution. - Document and track client interactions and resolutions. - Continuously improve knowledge of the company's products and services.

Requirements: - Bachelor's degree in Computer Science or a related field, or relevant experience. - 1+ year(s) of experience in customer service or technical support role. - Excellent communication and interpersonal skills. - Proven problem-solving and critical-thinking abilities. - Ability to work independently and in a team environment.

Hourly rate $16.00