Membership Manager - Soho House Los Cabos

The role…

At Soho House the Membership Manager is responsible for directly looking after, recruitment of new members, and maintaining the Clubs carefully chosen membership base. Being the face of the club for members, on hand for their feedback and thoughts, as well as a custodian presiding over access to the club, preserving club rules and conduct. Personally, driving and maintaining the productivity and relationship of the membership committee and taking an active role in members’ events and benefits. Supports management team as needed.

Main Duties

• Upholds Soho House brand standards
• Be responsible for the management and relationships of our members and committee
• Assist in generating applications for waitlist, through their network and knowledge of the creative industries
• Reports to work as scheduled, well groomed, and ready to be in position.
• Manages and interacts with members on a daily basis through various means of communication
• Maintains professional relationships with all coworkers and guests.
• Maintains a positive attitude to guest and member needs- attentiveness to service, responding positively to guest’s needs, ensuring timely resolution.
• Resolving member issues, concerns, ensuring follow up.
• Responsible for generating daily report of ongoings and feedback of the club
• Play a central role, with guidance from the Head of Membership and Membership Director, LATAM, in the maintenance and management of the membership committee, spread across all the major creative industries, made up of both men and women, of different ages/experience levels and from different parts of the city and beyond.
• Support Head of Membership to review all new member applications, meeting applicants for coffee or virtual chats
• Day to day manage the membership admin team. Liaise when necessary to resolve any issues with cards, payments or applicant paperwork.
• Supporting membership team with retention of members, following up resignations and freezes
• Maintain a constant presence in the club, being the ‘face’ of the house to members. Ensure you meet all new members where possible, explaining your role and allowing them to contact you if they choose.
• Play an active part in the creation and implementation of the members events program, helping to ensure that events are well planned (by the events manager) and communicated (by communications manager). Make sure members can host or help with events (where applicable) as well as suggest new event formats.
• Welcome new members in house, host new member introductions to ensure they understand the club rules and their membership.
• Promote the club directly to appropriate new members through tours around the facilities and permitting choice individuals to experience the club via guest listing.
• Engage in the local creative and club scenes, events, parties, launches and social settings, developing contacts, networking and building awareness about the club, its facilities, your role, and how new contacts might join.
• When appropriate, facilitate access to the club for visiting high profile celebrities and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests.
• For major events, both on and off site, play a central role in putting together the guest list(s), ensuring members and VIPs get access, as applicable.
• Educate the Soho House management and staff about how to generate applications from potential new members and identify new committee members. Ensure their suggestions are processed through the committee meetings.

Requirements

• 3+ years’ relative experience with a proven track record of leading a professional, efficient, high quality, service-oriented operation.
• 2+ years Management experience.
• A long-term city resident with extensive knowledge of the local area. Knowledge of Los Cabos and has a personal network of contacts in different industries including but limited to; art, film, television, music, media and culinary, etc..
• Flexible schedule including weekends, holidays as well as the ability to travel and attend various social functions in the Los Angeles area.
• A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills.
• A charismatic, confident creative individual with in-depth knowledge of the local market place.
• Experience with dealing with celebrities and high-profile events.
• Ability to work effectively under time constraints and deadlines.
• Ability to create strong relationships with guests, members, and staff.