Customer Service Representatives - Talent Pool

The Career Centre is expanding its professional talent network for Customer Service Representatives and Client Support professionals across Trinidad and Tobago and the Caribbean region.

This talent pool is designed to identify candidates for current and future customer service opportunities with our client organizations across industries including retail, financial services, telecommunications, hospitality, logistics, and corporate services.

Candidates with experience in customer interaction, client support, and service delivery are encouraged to submit their profiles.

Successful candidates may be considered for roles such as:

• Customer Service Representative
• Customer Support Officer
• Client Services Representative
• Call Centre Agent
• Front Desk Customer Service Officer
• Customer Relations Officer
• Client Support Associate

Opportunities may range from entry-level customer service roles to experienced client support positions, depending on candidate experience and client requirements. Specific role responsibilities, qualifications, and experience requirements may vary depending on client and industry needs.

Areas of Administrative Experience

Candidates may have experience in areas such as:

• Customer service and client interaction
• Call centre operations
• Complaint handling and service resolution
• Front desk and reception services
• Sales support and product guidance
• Order processing and client account support
• Customer relationship management systems

Minimum Qualifications

Candidates may possess a range of academic and professional qualifications, including those currently pursuing further studies such as:

• Bachelor’s Degree in Business, Marketing, Management or related discipline
• Diploma/Certificate in Business Administration, Customer Service, or related field
• Customer service or client relations certifications
• Other relevant professional training
• CXC/CSEC passes including English and Mathematics

Successful candidates typically demonstrate:

• Strong communication and interpersonal skills
• Professional telephone and customer interaction etiquette
• Ability to resolve customer concerns effectively
• Strong problem-solving and listening skills
• Ability to work in fast-paced service environments
• Basic computer literacy and familiarity with office systems

We welcome candidates across various career stages, including:

• Entry-level candidates seeking customer service roles
• Customer service representatives with 1–3 years’ experience
• Experienced client service professionals (4–7 years)
• Senior customer relations professionals and supervisors